Average Ratings 2,173 Ratings
Average Ratings 0 Ratings
Description
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
Description
SyAM streamlines IT operations by consolidating the management of your technology resources. Our innovative software makes it easy to oversee all your IT assets through Unified Device Management and an integrated Help Desk, ensuring you have everything available from any mobile or desktop browser. By adopting Intelligent Power Management from SyAM, you'll be able to lower operating expenses and experience a return on investment in just a few months, all while maintaining user productivity. Moreover, our solution alleviates Help Desk demands by equipping end-users with the ability to report issues via a customizable self-service portal or through email-to-ticket functionality for designated user groups. This approach not only enhances efficiency but also fosters a more proactive IT environment.
API Access
Has API
No
API Access
Has API
No
Integrations
APIANT
Yes
Cloud Elements
Yes
Cyfe
Yes
Docusign
Yes
Egnyte
Yes
ElectroNeek
Yes
GitLab
Yes
Google Analytics
Yes
Google Contacts
Yes
HubSpot CRM
Yes
Integrations
APIANT
No
Cloud Elements
No
Cyfe
No
Docusign
No
Egnyte
No
ElectroNeek
No
GitLab
No
Google Analytics
No
Google Contacts
No
HubSpot CRM
No
Pricing Details
$19/agent/month
Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Freshworks
Founded
2010
Country
United States
Website
freshservice.com
Vendor Details
Company Name
SyAM Software
Founded
2003
Country
United States
Website
syamsoftware.com
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
Yes
Checkout / Check-In
No
Depreciation Tracking
Yes
Disposal Tracking
Yes
Inventory Management
Yes
Location Tracking
No
QR Codes
Yes
Reservations
No
Service History
Yes
Change Management
Approval Workflow
Yes
Audit Trail
Yes
Automated Notifications
No
Change Calendar
Yes
Change Planning
Yes
Compliance Management
Yes
Prioritization
Yes
Release Management
Yes
Task Management
Yes
Tracking & Reporting
No
Training Management
No
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
Yes
IT Asset Management
Yes
Impact Management
No
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
No
Survey Management
Yes
Contract Management
Buy Side (Suppliers)
Yes
Completion Tracking
Yes
Compliance Tracking
No
Contract Lifecycle Management
Yes
Electronic Signature
Yes
Full Text Search
No
Government Contracts
No
Pre-built Templates
Yes
Sell Side (Customers)
Yes
Specialty Contracts
No
Version Control
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
Yes
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Project Management
Bug Tracking
Yes
Issue Management
Yes
Milestone Tracking
No
Percent-Complete Tracking
Yes
Portfolio Management
No
Prioritization
Yes
Product Roadmapping
Yes
Requirements Management
Yes
Resource Management
No
Status Tracking
Yes
Supports Agile
Yes
Supports Scrum
Yes
Task Management
Yes
Testing / QA Management
Yes
Time & Expense Tracking
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
SaaS Management
License Management
No
Onboarding
No
Renewal Management
No
SaaS Operations Management
No
Shadow IT Detection
No
Spend Management
No
Subscription Management
No
Usage Tracking / Analytics
No
Vendor Management
No
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
Product Features
Energy Management
Benchmarking
No
Bill Audit
No
Bill Database
No
Bill Importing
No
Budgeting & Forecasting
No
Compliance Management
No
Contract Management
No
Cost / Use Reporting
No
Emissions Monitoring
No
Energy Price Analysis
No
Facility Scheduling
No
Greenhouse Gas Tracking
No
Load Control
No
Load Forecasting
No
Meter Tracking
No
Risk Management
No
Weather Normalization
No
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
K-12
Attendance Tracking
No
Classroom Management
No
Communication Management
No
Curriculum Management
No
Enrollment Management
No
Financial Management
No
Parent Portal
No
Progress Reports
No
Skill Testing
No
Student Information / Records
No
Mobile Device Management (MDM)
Automatic Device Recognition
No
Data Management
No
Deployment Management
No
Inventory Management
No
Maintenance Utilities
No
Procurement Management
No
Remote Update / Installation
No
Software Management
No
Synchronization Management
No
Wireless Network Support
No
Ticketing
Barcode / Ticket Scanning
No
Box Office Management
No
Concessions Management
No
Customer Database
No
Event Management
No
Fundraising Management
No
General Admission
No
Kiosk Ticketing
No
Mobile Ticketing
No
Online Ticketing
No
Onsite Ticketing
No
POS
No
Print-at-Home
No
Reserved Seating
No
Season Tickets
No
Ticket Brokering
No
VIP & Discount Tickets
No
