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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Freevoice stands out as an all-encompassing business communication solution designed to boost the efficiency of organizations. It includes a sophisticated business phone system equipped with functionalities like user portals for internal messaging, comprehensive call management, text messaging, fax capabilities, and personalized call routing. The platform ensures connectivity through various devices, whether it be desk phones, softphones, or web browsers, and enhances local engagement by synchronizing your caller ID with the area code of the number being dialed. For call centers, Freevoice offers an array of features aimed at optimizing marketing strategies, supervising agents, and elevating the overall customer experience. Its toolkit encompasses auto-call distribution, call queuing, virtual hold options, agent portals, caller prioritization, and the ability to display local numbers. Additionally, the system is equipped with rich reporting and analytics, providing insights into agent performance, queue statistics, detailed call information, and visual wallboard displays. Furthermore, the predictive dialer function allows agents to initiate calls on multiple lines simultaneously, streamlining communication efforts even further.

Description

iVision Plus Cisco wallboards enhance agent performance by delivering real-time performance data through innovative and engaging designs. With iVision Plus, you can access dynamic Cisco contact center wallboards that showcase real-time statistics and metrics for both individual and team achievements. Say goodbye to outdated, boxy wallboard designs, and embrace the impactful aesthetics of NextGen wallboards. The gamification features of iVision wallboards inspire agents to elevate their work. These HTML5 wallboards ensure a superior user experience and are responsive across devices. Additionally, the call center wallboard software enables the establishment of KPI thresholds, allowing for performance oversight and immediate response to any breaches, even when you are not actively monitoring. By providing digital signage in real-time to all internal employees, overall efficiency and productivity will see significant improvements, as staff will no longer need to spend excessive time collecting operational insights. Ultimately, this streamlined access to information helps foster a more engaged and informed workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
Salesforce Yes 
Active Directory No 
EpicCare EMR No 
FIS Telephone Banking No 
Fiserv No 
Freshdesk No 
HubSpot Customer Platform No 
IBM Cloud No 
Microsoft Dynamics 365 No 
Microsoft Excel No 
Oracle Health Ambulatory EHR No 
Oracle Siebel CRM No 
SAP Cloud Platform No 
Sage CRM No 
Zoho CRM No 
eGain Knowledge+AI No 

Integrations

HubSpot CRM Yes 
Salesforce Yes 
Active Directory Yes 
EpicCare EMR Yes 
FIS Telephone Banking Yes 
Fiserv Yes 
Freshdesk Yes 
HubSpot Customer Platform Yes 
IBM Cloud Yes 
Microsoft Dynamics 365 Yes 
Microsoft Excel Yes 
Oracle Health Ambulatory EHR Yes 
Oracle Siebel CRM Yes 
SAP Cloud Platform Yes 
Sage CRM Yes 
Zoho CRM Yes 
eGain Knowledge+AI Yes 

Pricing Details

$5.90 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Freevoice

Country

United States

Website

www.freevoice.tech/

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Product Features

Dashboard

Annotations No 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive No 
KPIs Yes 
OLAP No 
Private Dashboards No 
Public Dashboards Yes 
Scorecards Yes 
Themes No 
Visual Analytics No 
Widgets Yes 

Digital Signage

Automatic Player Updates No 
Content Scheduling Yes 
Media Library Yes 
Multi-Screen Support No 
Remote Deployment Yes 
Remote Display Management Yes 
Visual Editor No 

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