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Description
Freevoice stands out as an all-encompassing business communication solution designed to boost the efficiency of organizations. It includes a sophisticated business phone system equipped with functionalities like user portals for internal messaging, comprehensive call management, text messaging, fax capabilities, and personalized call routing. The platform ensures connectivity through various devices, whether it be desk phones, softphones, or web browsers, and enhances local engagement by synchronizing your caller ID with the area code of the number being dialed. For call centers, Freevoice offers an array of features aimed at optimizing marketing strategies, supervising agents, and elevating the overall customer experience. Its toolkit encompasses auto-call distribution, call queuing, virtual hold options, agent portals, caller prioritization, and the ability to display local numbers. Additionally, the system is equipped with rich reporting and analytics, providing insights into agent performance, queue statistics, detailed call information, and visual wallboard displays. Furthermore, the predictive dialer function allows agents to initiate calls on multiple lines simultaneously, streamlining communication efforts even further.
Description
Maintain strong connections with your clients through our reliable phone service that offers unlimited nationwide calling, voicemail, caller ID, and additional features. Voice communication is a vital component for nearly all businesses today, and with our service, you benefit from 99.9% network reliability. Preferred Voice enhances your experience by providing various features designed to boost productivity and facilitate collaboration. You can easily add a third participant to an ongoing call, regardless of who started it, ensuring seamless communication. Additionally, your Multi-Line phone system allows customers to request a callback when they encounter a busy line, enhancing their experience with your business. You can also connect with another individual in your Multi-Line system without incurring extra charges. Effortlessly answer any incoming call by using a designated access code, and create a one-touch dial list for frequently contacted numbers. Furthermore, you can place calls on hold, allowing other calls to come through, and transfer any call to a different number as needed, making your communication processes more efficient. With these features, staying connected has never been easier or more effective.
API Access
Has API
API Access
Has API
Integrations
HubSpot CRM
Salesforce
Verizon Network Detection and Response
Integrations
HubSpot CRM
Salesforce
Verizon Network Detection and Response
Pricing Details
$5.90 per month
Free Trial
Free Version
Pricing Details
$59 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Freevoice
Country
United States
Website
www.freevoice.tech/
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/voice-collaboration/voip/business-phone-service-preferred-voice/
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing