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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Everything essential for engaging with the FreeSWITCH platform is provided here. FreeSWITCH serves as a Software Defined Telecom Stack, facilitating the shift from traditional telecom switches to a flexible software solution that can operate on any standard hardware, whether it’s a Raspberry PI or a powerful multi-core server, thus unleashing the telecommunications capabilities of various devices. When paired with our cloud platform, SignalWire, FreeSWITCH can connect seamlessly to external networks and adapt to any scale of operation. To simplify your initiation, a pre-configured virtual machine come complete with comprehensive written and video tutorials, allowing you to get started quickly—just install VirtualBox and you will be set up in no time. For those with advanced programming skills, there are detailed instructions available to compile FreeSWITCH from source or explore other manual installation methods. Additionally, if you have a Debian instance available, you can find thorough guidance on how to install our packages from the provided link, ensuring versatility in your approach to utilizing FreeSWITCH. This platform truly empowers both beginners and seasoned developers alike, making telecommunications more accessible than ever.

Description

Issabel stands out as an open-source unified communications platform that merges various IP communication services into one cohesive system, effectively overcoming the limitations of traditional PBX systems by offering features like call center functionalities, email integration, management reporting, fax capabilities, video conferencing, audio recording, and CRM integrations. Its call center module is not only robust and flexible but also user-friendly, enabling efficient automation and management of contact centers while adeptly handling both inbound and outbound call campaigns through a straightforward agent interface and call management tools. Additionally, Issabel simplifies the administration of PBX solutions for service providers, allowing them to manage multiple clients from a single instance, thus alleviating the need for individual servers for each client. To further expand its capabilities, Issabel accommodates various add-ons that are designed to integrate seamlessly with the platform, enhancing features that interact with telephony and improve customer service while automating support-related actions. This adaptability makes Issabel a highly effective choice for organizations looking to streamline their communication processes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
ChatGPT No 
DID Logic Yes 
DIDforSale Yes 
EcholoN Yes 
FetchIt Yes 
FlyNumber Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram No 
Kamailio Yes 
Microsoft Teams No 
Odoo No 
Oki-Toki Yes 
OpenAI No 
Phonism Yes 
Pipedrive No 
Telegram No 
Telnyx Yes 
WhatsApp No 

Integrations

AWS Marketplace No 
ChatGPT Yes 
DID Logic No 
DIDforSale No 
EcholoN No 
FetchIt No 
FlyNumber No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
Kamailio No 
Microsoft Teams Yes 
Odoo Yes 
Oki-Toki No 
OpenAI Yes 
Phonism No 
Pipedrive Yes 
Telegram Yes 
Telnyx No 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Open source
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

FreeSWITCH

Founded

2005

Country

United States

Website

freeswitch.com

Vendor Details

Company Name

Issabel

Founded

2016

Country

Mexico

Website

www.issabel.com

Product Features

PBX

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

PBX

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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