Average Ratings 166 Ratings
Average Ratings 1 Rating
Description
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
Description
Readyly represents the pioneering Agentic AI Network specifically designed for local governmental use. This innovative AI functions more like an integral team member rather than just a conventional tool. In contrast to typical chatbots or rigidly programmed systems, our AI network truly listens, comprehends, and engages through various channels including chat, voice, email, and text. It boasts multilingual capabilities, robust security, and constant availability, enabling your staff to respond more efficiently while ensuring that community members feel acknowledged and valued. With Readyly, the potential for enhanced communication and service delivery within local governments is significantly amplified.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
Yes
Dialpad Connect
Yes
Dialpad Support
Yes
Front
Yes
Gladly
Yes
Gorgias
Yes
HaloCSM
Yes
HelpDesk
Yes
HubSpot CRM
Yes
Intercom
Yes
Integrations
Amazon Web Services (AWS)
No
Dialpad Connect
No
Dialpad Support
No
Front
No
Gladly
No
Gorgias
No
HaloCSM
No
HelpDesk
No
HubSpot CRM
No
Intercom
No
Pricing Details
Please visit our website to learn more.
Free Trial
Yes
Free Version
No
Pricing Details
$6000
Licensing price based on number of hours per 25K residents.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Forethought
Founded
2018
Country
United States
Website
www.forethought.ai/
Vendor Details
Company Name
Readyly
Founded
2021
Country
United States
Website
www.readyly.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
