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Average Ratings 0 Ratings
Description
Oversee and work together on business workflows from their initial stages to final resolution using a secure and adaptable web platform. Ensure all vital information is documented and accessible for you and your team to track essential details. Transfer the case to a specific team, area, or individual to gather more information or assign ownership appropriately. Review all interactions, including comments, attachments, and the history of the case leading to its resolution, all in one place. Eliminate the hassle of switching between different programs or windows, as everything you need can be found within the case. Recognizing that each industry has unique processes, Followit allows for extensive customization to suit your specific business requirements, even accommodating unstructured processes. How can you determine the efficiency of your employees or the effectiveness of your processes? What strategies can you employ to identify bottlenecks? With over 12 reporting options for cases, as well as filters and employee KPIs that analyze data from broad to specific perspectives, you’ll gain valuable insights into your operations. This comprehensive approach not only streamlines your workflow but also enhances overall productivity.
Description
Treat each customer as if they are your very first one to foster a strong relationship. By doing so, you can resolve a higher number of cases, enhance support efficiency, and elevate overall customer satisfaction. It is essential to consolidate your multi-channel support into a unified platform to streamline operations. Automate the processes for case creation, assignment, and resolution entirely, making it simpler for team members to collaborate effectively, which will lead to faster case resolutions. Additionally, transform frequently asked questions into a comprehensive knowledge base available on a self-service portal, which will help to lessen case volume and allow your team to concentrate on more intricate issues. Leverage Vtiger’s help desk insights to gain real-time visibility into your team's performance and make informed, data-driven decisions. By visualizing key metrics such as case resolution time, team workload, and customer satisfaction ratings, you can quickly pinpoint bottlenecks and address them more swiftly. Furthermore, schedule regular reports to turn raw data into actionable insights, enabling you to swiftly tackle common help desk challenges and continuously improve your service quality. This proactive approach not only enhances team productivity but also leads to a better overall experience for your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
Asterisk
No
Clickatell
No
Constant Contact Lead Gen & CRM
No
Data Virtuality
No
Dropbox
No
Ducomm
No
Gmail
No
Google Chrome
Yes
Google Drive
No
Google Workspace
No
Integrations
Asterisk
Yes
Clickatell
Yes
Constant Contact Lead Gen & CRM
Yes
Data Virtuality
Yes
Dropbox
Yes
Ducomm
Yes
Gmail
Yes
Google Chrome
No
Google Drive
Yes
Google Workspace
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Followit
Founded
2015
Website
www.followit.com
Vendor Details
Company Name
Vtiger
Founded
2004
Country
United States
Website
www.vtiger.com/help-desk/
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No