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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Oversee and work together on business workflows from their initial stages to final resolution using a secure and adaptable web platform. Ensure all vital information is documented and accessible for you and your team to track essential details. Transfer the case to a specific team, area, or individual to gather more information or assign ownership appropriately. Review all interactions, including comments, attachments, and the history of the case leading to its resolution, all in one place. Eliminate the hassle of switching between different programs or windows, as everything you need can be found within the case. Recognizing that each industry has unique processes, Followit allows for extensive customization to suit your specific business requirements, even accommodating unstructured processes. How can you determine the efficiency of your employees or the effectiveness of your processes? What strategies can you employ to identify bottlenecks? With over 12 reporting options for cases, as well as filters and employee KPIs that analyze data from broad to specific perspectives, you’ll gain valuable insights into your operations. This comprehensive approach not only streamlines your workflow but also enhances overall productivity.

Description

Treat each customer as if they are your very first one to foster a strong relationship. By doing so, you can resolve a higher number of cases, enhance support efficiency, and elevate overall customer satisfaction. It is essential to consolidate your multi-channel support into a unified platform to streamline operations. Automate the processes for case creation, assignment, and resolution entirely, making it simpler for team members to collaborate effectively, which will lead to faster case resolutions. Additionally, transform frequently asked questions into a comprehensive knowledge base available on a self-service portal, which will help to lessen case volume and allow your team to concentrate on more intricate issues. Leverage Vtiger’s help desk insights to gain real-time visibility into your team's performance and make informed, data-driven decisions. By visualizing key metrics such as case resolution time, team workload, and customer satisfaction ratings, you can quickly pinpoint bottlenecks and address them more swiftly. Furthermore, schedule regular reports to turn raw data into actionable insights, enabling you to swiftly tackle common help desk challenges and continuously improve your service quality. This proactive approach not only enhances team productivity but also leads to a better overall experience for your customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Authorize.Net
Constant Contact Lead Gen & CRM
Ducomm
Gmail
Google Chrome
Google Workspace
HubSpot Operations Hub
Magento
Microsoft 365
Microsoft Outlook
My Call Cloud
PayPal
Pointerpro
QuickBooks Online
QuickBooks Online Advanced
TallyPrime
VICIdial
Xero
Zapier

Integrations

Authorize.Net
Constant Contact Lead Gen & CRM
Ducomm
Gmail
Google Chrome
Google Workspace
HubSpot Operations Hub
Magento
Microsoft 365
Microsoft Outlook
My Call Cloud
PayPal
Pointerpro
QuickBooks Online
QuickBooks Online Advanced
TallyPrime
VICIdial
Xero
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$10 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Followit

Founded

2015

Website

www.followit.com

Vendor Details

Company Name

Vtiger

Founded

2004

Country

United States

Website

www.vtiger.com/help-desk/

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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