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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Flowtask transforms messages from Slack, emails, and documents into a cohesive operational memory and accountable workflow. Each interaction is organized into an actionable skills file, allowing every agent to easily comprehend what tasks are pending, who is responsible, any obstacles faced, and the history of discussions without needing to revisit previous context or perform manual updates. Its AI Task Builder analyzes conversations in real-time, extracting essential elements such as requests, deadlines, sender information, attachments, decisions made, and conversation history, subsequently generating tasks tailored for client deliverables, internal actions, follow-ups, approvals, escalations, or identifying blockers. The Smart Assignment feature ensures that each task is directed to the appropriate owner based on workspace context and established guidelines, while the Priority Engine assesses urgency by analyzing tone, service-level agreements, and timelines. Additionally, the Email-to-Task and Slack capture functionalities maintain visibility of work without requiring teams to alter their existing habits, and status synchronization ensures that communication and execution remain in harmony. By integrating these features, Flowtask significantly enhances team productivity and accountability.

Description

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Asana
ClickUp
Figma
Freshdesk
Gmail
Jira
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Momentum
Notion
Salesforce
ServiceNow
Zendesk

Integrations

Slack
Asana
ClickUp
Figma
Freshdesk
Gmail
Jira
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Momentum
Notion
Salesforce
ServiceNow
Zendesk

Pricing Details

$5.23 per month
Free Trial
Free Version

Pricing Details

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Flowtask

Founded

2025

Country

United States

Website

flowtask.work/

Vendor Details

Company Name

SupportLogic

Founded

2016

Country

United States

Website

www.supportlogic.com

Product Features

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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