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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Flowtask transforms messages from Slack, emails, and documents into a cohesive operational memory and accountable workflow. Each interaction is organized into an actionable skills file, allowing every agent to easily comprehend what tasks are pending, who is responsible, any obstacles faced, and the history of discussions without needing to revisit previous context or perform manual updates. Its AI Task Builder analyzes conversations in real-time, extracting essential elements such as requests, deadlines, sender information, attachments, decisions made, and conversation history, subsequently generating tasks tailored for client deliverables, internal actions, follow-ups, approvals, escalations, or identifying blockers. The Smart Assignment feature ensures that each task is directed to the appropriate owner based on workspace context and established guidelines, while the Priority Engine assesses urgency by analyzing tone, service-level agreements, and timelines. Additionally, the Email-to-Task and Slack capture functionalities maintain visibility of work without requiring teams to alter their existing habits, and status synchronization ensures that communication and execution remain in harmony. By integrating these features, Flowtask significantly enhances team productivity and accountability.

Description

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Asana Yes 
ClickUp Yes 
Figma Yes 
Freshdesk No 
Gmail Yes 
Jira No 
Microsoft Dynamics 365 No 
Microsoft Outlook Yes 
Microsoft Teams No 
Momentum Yes 
Notion Yes 
Salesforce No 
ServiceNow No 
Zendesk No 

Integrations

Slack Yes 
Asana No 
ClickUp No 
Figma No 
Freshdesk Yes 
Gmail No 
Jira Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook No 
Microsoft Teams Yes 
Momentum No 
Notion No 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

$5.23 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Flowtask

Founded

2025

Country

United States

Website

flowtask.work/

Vendor Details

Company Name

SupportLogic

Founded

2016

Country

United States

Website

www.supportlogic.com

Product Features

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

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