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support

Description

FlowTux is an innovative platform that leverages artificial intelligence for IT service management (ITSM) and helpdesk functions, enabling the automatic triage, diagnosis, and resolution of support tickets. By consolidating issues from various sources such as Slack, WhatsApp, email, Sentry, Datadog, and GitHub into one unified queue, it allows engineers to maintain focus on their core tasks without interruption from routine triage activities. The platform's AI component, known as Tux AI, efficiently indexes your codebase and keeps this information updated with each code merge. Tux AI is capable of interpreting stack traces, identifying the relevant files and pull requests affected by issues, and can autonomously resolve common problems, even executing pre-approved fixes directly on the user's device. FlowTux claims that nearly 50% of support tickets are resolved without the need for human assistance, significantly enhancing productivity and response times in IT support environments. This robust functionality not only streamlines operations but also empowers teams to prioritize more complex challenges.

Description

Sentry is a comprehensive application monitoring solution that empowers development teams to maintain reliable, high-performing software throughout the development lifecycle. The platform automatically captures errors, performance bottlenecks, logs, traces, user session data, and infrastructure insights, providing complete context for troubleshooting and optimization. With built-in AI capabilities such as Seer, Sentry helps engineers understand why failures occur, generate code fixes, and identify potential issues during code review. Integrations with popular development tools including GitHub, Slack, Jira, and Linear ensure that teams can monitor, investigate, and resolve issues without disrupting existing workflows.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

Akitra Andromeda No 
Azure Marketplace No 
Blotout No 
Delve No 
Doctor Droid No 
Duckie No 
Eagle Eye Networks No 
Freshpaint No 
GitHub No 
Glue No 
Google Cloud Platform No 
Idobata No 
InsightFinder No 
Jira Work Management No 
OpenReplay No 
PagerTree No 
Revolte No 
Splunk Enterprise No 
Squadcast No 
Vanta No 

Integrations

Akitra Andromeda Yes 
Azure Marketplace Yes 
Blotout Yes 
Delve Yes 
Doctor Droid Yes 
Duckie Yes 
Eagle Eye Networks Yes 
Freshpaint Yes 
GitHub Yes 
Glue Yes 
Google Cloud Platform Yes 
Idobata Yes 
InsightFinder Yes 
Jira Work Management Yes 
OpenReplay Yes 
PagerTree Yes 
Revolte Yes 
Splunk Enterprise Yes 
Squadcast Yes 
Vanta Yes 

Pricing Details

$79/month
Free Trial Yes 
Free Version No 

Pricing Details

$29/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FlowTux

Website

flowtux.com

Vendor Details

Company Name

Sentry

Founded

2012

Country

United States

Website

sentry.io

Product Features

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

Bug Tracking

Backlog Management No 
Filtering Yes 
Issue Tracking Yes 
Release Management Yes 
Task Management No 
Ticket Management No 
Workflow Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues Yes 
Scheduling No 
Task Management No 

Quality Management

Audit Management No 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking Yes 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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