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Description
Flow9 empowers companies to create and manage intelligent virtual agents in conjunction with human agents, all within a single front-line contact center solution.
Designed with the needs of contemporary customer experience teams in mind, Flow9 allows for the management of voice, chat, and email interactions through AI agents that grasp user intent, communicate in a natural manner, and address genuine customer inquiries. Should a human touch be necessary, the transition of conversations occurs seamlessly with complete context, ensuring no need for repetition and a smooth overall experience.
Flow9 easily integrates with existing CRM, retail, property, and financial systems, enabling teams to automate customer interactions while retaining their current tools.
By utilizing Flow9, organizations can:
- Create virtual agents for both inbound and outbound communications.
- Manage voice, chat, and email from a unified platform.
- Ensure human agents remain connected through a smooth AI-to-human handoff process.
- Link customer interactions with your existing business infrastructure.
- Provide quicker and more consistent customer experiences at scale, enhancing overall satisfaction and loyalty from clients.
Description
The Webex AI Agent offers engaging, lifelike interactions through advanced conversational intelligence, enhancing customer experience across both voice and digital platforms while enabling proactive self-service. By comprehending individual requirements, retaining user history, and adapting to preferences in real time, it ensures a tailored experience for each user. The platform simplifies the creation and implementation of AI agents, allowing for the development of either fully autonomous agents capable of natural dialogues or scripted agents that provide predetermined responses. These AI-driven agents are equipped to manage intricate inquiries by seamlessly integrating with back-office systems to resolve customer concerns comprehensively. Additionally, they can be utilized across multiple communication channels, including voice, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, thus offering round-the-clock assistance. When the situation demands, a smooth transition to human agents is possible, with complete context transfer to maintain service continuity. Supporting more than ten languages, the AI Agent effectively breaks down language barriers while enhancing the scalability of customer interactions, ultimately leading to greater satisfaction and efficiency. Furthermore, businesses can leverage analytics from these interactions to continually refine their service delivery.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Cal ID
Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Leexi
Super Intern
Webex Contact Center
WhatsApp
Integrations
Cal ID
Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Leexi
Super Intern
Webex Contact Center
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Flow9
Founded
2024
Country
Germany
Website
flow9.online
Vendor Details
Company Name
Webex
Founded
1995
Country
United States
Website
www.webex.ai/ai-agent.html
