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Description
Flow9 empowers companies to create and manage intelligent virtual agents in conjunction with human agents, all within a single front-line contact center solution.
Designed with the needs of contemporary customer experience teams in mind, Flow9 allows for the management of voice, chat, and email interactions through AI agents that grasp user intent, communicate in a natural manner, and address genuine customer inquiries. Should a human touch be necessary, the transition of conversations occurs seamlessly with complete context, ensuring no need for repetition and a smooth overall experience.
Flow9 easily integrates with existing CRM, retail, property, and financial systems, enabling teams to automate customer interactions while retaining their current tools.
By utilizing Flow9, organizations can:
- Create virtual agents for both inbound and outbound communications.
- Manage voice, chat, and email from a unified platform.
- Ensure human agents remain connected through a smooth AI-to-human handoff process.
- Link customer interactions with your existing business infrastructure.
- Provide quicker and more consistent customer experiences at scale, enhancing overall satisfaction and loyalty from clients.
Description
Mia is an advanced conversational agent designed specifically for car dealerships, enabling the automation of both inbound and outbound customer communications around the clock. It effectively manages calls, texts, and emails, possesses multilingual capabilities, and can schedule appointments or direct inquiries in accordance with dealership procedures. By integrating seamlessly with dealership systems, such as inventory management, customer relationship management, and service scheduling, Mia ensures that responses remain consistent and intelligent while adhering to brand standards. This innovative agent operates across various workflows—sales, service, and reception—transforming missed opportunities into potential revenue and relieving human employees from monotonous duties. Mia guarantees continuous availability, even outside of regular business hours, and maintains a smooth conversational flow, with the ability to handle multiple languages and escalate issues to human staff when necessary. By streamlining operations, Mia not only enhances customer experience but also significantly boosts efficiency within the dealership environment.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Dealer-FX
Dealertrack DMS
ERA-IGNITE
Tekion
VinSolutions Connect CRM
Xtime
vAuto
Integrations
Dealer-FX
Dealertrack DMS
ERA-IGNITE
Tekion
VinSolutions Connect CRM
Xtime
vAuto
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Flow9
Founded
2024
Country
Germany
Website
flow9.online
Vendor Details
Company Name
Mia
Country
United States
Website
www.mia.inc/
Product Features
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
