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Description
"Florida" is a software solution designed for Windows, incorporating web functionalities and certain cloud features, allowing for the storage of client data directly on your personal server or PC. In addition, it enables the automatic dispatch of emails discreetly while offering remote access through the internet from any location. We provide round-the-clock email support globally, on-site training options in select countries, an extensive video library addressing key topics, and comprehensive PDF manuals. This straightforward software is a complete package that efficiently meets the needs of users, managers, and owners alike in an uncomplicated manner. It allows for sharing across multiple computers with a free license for additional devices, supports remote connections, and is compatible with iPhone, iPad, and Android applications that come with secure access at no extra cost. The software can also be integrated with POS hardware across various stations. While it defaults to English, "Florida" accommodates users from different regions by providing the option to operate in their native languages, including those that read from right to left, such as Arabic, ensuring a user-friendly experience for everyone. Furthermore, its versatility and ease of use make it an ideal choice for businesses looking to streamline their operations effectively.
Description
InTheChat is a comprehensive digital marketing customer service solution designed for large enterprises. Renowned brands like JPMorgan Chase, Mayo Clinic, and Universal Studios Florida rely on InTheChat to facilitate seamless communication with their customers through various channels, including SMS, social media, live chat, email, instant messaging, and chatbots. Additionally, the platform offers advanced enterprise features like in-depth performance analytics, secure authentication measures, text analysis capabilities, and skills-based routing for improved customer interactions. This robust suite of tools ensures that organizations can effectively manage customer inquiries and deliver high-quality service.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Florida Systems
Founded
2007
Country
Romania
Website
www.floridaware.com
Vendor Details
Company Name
InTheChat
Founded
2010
Country
Canada
Website
inthechat.com
Product Features
Salon
Appointment Management
Booth Rental
Client Profiles
Employee Management
Inventory Management
Loyalty Program
Multi-Location
Payroll Management
Point of Sale (POS)
Recurring Appointments
Spa
Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
