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Description
F1Helpdesk is an IT support service that provides tailored assistance for a wide range of tasks such as managing routers and servers, overseeing data storage, addressing desktop requirements, and handling user account issues. Additionally, F1 Solutions includes services like preventative maintenance, system monitoring, Microsoft patch management, and conducting thorough system audits to ensure optimal performance. Their comprehensive approach ensures that clients receive not only immediate help but also long-term solutions to IT challenges.
Description
Every day, we dedicate ourselves to providing top-notch IT outsourcing services that remain seamlessly in the background. The most effective managed IT service is the one you don't even think about, allowing you to concentrate on your core business activities. Our comprehensive IT outsourcing solutions and network management cater to organizations just like yours, addressing a wide array of needs such as desktop support, employee inquiries, training, and troubleshooting. We handle everything from network administration to managing firewalls, switches, and routers. Our Microsoft support ensures you stay connected, as we endure the long hold times on your behalf. We also offer cloud services including Azure, VMWare, blob storage, and virtual servers, as well as the implementation of Microsoft 365 and Office 365. Additionally, we handle Microsoft licensing as your Cloud Solution Provider (CSP), especially with significant changes on the horizon from January 1, 2022. With help desk and network support available around the clock, you can save up to 75% or more on IT payroll by outsourcing, which is a smart choice when considering the unpredictability of employee availability due to illness, vacation, or turnover. Partnering with a managed IT service provider like IGTech365 allows you to pay a predictable monthly fee, significantly more affordable than hiring a single IT professional, while ensuring your technology needs are expertly managed.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$15000 one-time payment
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
FirstOne Systems
Founded
2011
Country
India
Website
www.firstonesystems.com/hss-risk-near-miss/
Vendor Details
Company Name
IGTech365
Founded
2015
Country
United States
Website
www.igtech365.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
