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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

FireServiceRota delivers immediate visibility into the availability of on-call fire services while enhancing crew management for full-time fire stations, all within a single platform. This innovative system provides invaluable support and insights that guarantee readiness across the entire service, tailored to the unique crewing structures of each station. Full-time firefighters benefit from the ability to monitor their contractual obligations and effectively manage their shifts to maintain an even workload. Meanwhile, on-call or volunteer firefighters can seamlessly organize their schedules, ensuring their station remains prepared for any situation. The platform accurately tracks activities conducted, ensuring that firefighters receive fair compensation for their efforts. Additionally, it facilitates the interchange of crews between full-time and on-call stations, optimizing staffing levels to avoid both overstaffing and understaffing, as well as unnecessary overtime costs. With dynamic dashboards, users can gain comprehensive insights into performance metrics at both the regional and station levels with ease, making decision-making more straightforward and effective. This holistic approach to fire service management enhances operational efficiency and supports a more responsive firefighting service.

Description

I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

IFS Ultimo

Integrations

IFS Ultimo

Pricing Details

$99 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

FireServiceRota

Founded

2006

Country

Netherlands

Website

www.fireservicerota.co.uk

Vendor Details

Company Name

01 Communique

Website

www.01com.com/imoncall-remote-help-desk/

Product Features

Fire Department

Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
Search

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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