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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Howdy Design, development, and the best jokes... We've got It All. FireHawk pushes our knowledge and experience to quickly move forward for our clients and ourselves. This is OUR difference. We keep moving forward, learning and growing to be better developers, better people, and a better company. What can we do to help you? We are your one-stop shop! We can help you bring your app idea to life, reinvent the way that you do business, and every social media campaign and website in between. Client Relationship Management. Our CRM is a platform that can transform any business, regardless of industry or stage. Ask for a demo! Design & Development. We can help you create beautiful solutions to creative problems, whether it's a new app, a stunning website, or rebranding. Marketing & Consulting Our experts are available to help you transform your business by providing professional feedback

Description

GroHawk leverages NPS, CSAT, and CES metrics to gauge current customer sentiment regarding your brand. Are your employees and customers poised to resume business interactions with you? What improvements would they desire? If you need a solution for collecting customer information for Track & Trace, you can survey your employees to gauge their feelings about your new protocols as they return to work. Engage with your customers to grasp their concerns as they start shopping with you again. By gathering customer information, you can ensure compliance with government regulations while reopening your business. GroHawk comes equipped with industry-specific survey questions designed by top retail experts. You can also supplement core surveys with your own unique questions to gather feedback on various aspects of your offerings. The system generates multiple report formats, providing you with detailed insights for a deeper understanding of customer behavior and preferences. Additionally, leveraging this data can lead to informed decision-making that enhances customer satisfaction and loyalty.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dropbox Yes 
Google Yes 
MYOB AccountRight Yes 
MYOB Acumatica Yes 
QuickBooks Desktop Pro Yes 
QuickBooks Online Yes 
Slack Yes 
WordPress Yes 
Xero Yes 
Zapier Yes 

Integrations

Dropbox No 
Google No 
MYOB AccountRight No 
MYOB Acumatica No 
QuickBooks Desktop Pro No 
QuickBooks Online No 
Slack No 
WordPress No 
Xero No 
Zapier No 

Pricing Details

$49 per user, per month
For Funeral Homes we charge per At-Need or Pre-Need case at $21 per case and $5 per case for everything else like a burial, coroners transfer or headstone.
Free Trial No 
Free Version No 

Pricing Details

$35 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

FireHawk Systems Pty Ltd

Founded

2017

Country

Australia

Website

firehawkfunerals.com

Vendor Details

Company Name

GroHawk

Founded

2017

Country

United Kingdom

Website

www.grohawk.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration No 
Task Management Yes 
Territory Management Yes 

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

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