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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Feednote is an efficient feedback management platform designed specifically for SaaS founders, independent developers, and product teams eager to create products that genuinely resonate with their users. It allows you to establish a public feedback board where users can share their ideas, report issues, and vote for the features they value the most. By leveraging these votes and insights, you can effectively prioritize your development roadmap and keep your users informed about what's on the agenda, what’s currently being worked on, and what has been completed. Notable features include: 📋 Public boards for feedback and feature suggestions 👍 An upvoting mechanism to highlight the most popular ideas 🗺️ A transparent product roadmap detailing stages from planning to completion 🔔 Notifications via Slack for any new submissions 🏷️ A customizable subdomain for your feedback board 🆓 A free plan option that does not require credit card details. With these tools, Feednote empowers teams to foster a collaborative environment where user input directly influences product development.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

DeepL
Facebook
Google Play
Google Translate
Help Desk Migration
HubSpot Marketing Hub
Jira
LINE
Salesforce
Skype
Slack
Stackreaction
Telegram
Viber
WeChat
WhatsApp
WordPress
X (Twitter)
Zapier

Integrations

DeepL
Facebook
Google Play
Google Translate
Help Desk Migration
HubSpot Marketing Hub
Jira
LINE
Salesforce
Skype
Slack
Stackreaction
Telegram
Viber
WeChat
WhatsApp
WordPress
X (Twitter)
Zapier

Pricing Details

$6/month
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Feednote

Founded

2026

Country

India

Website

www.feednote.io

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics
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LiveAgent

Quality Unit