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Description
You can now effortlessly initiate official Amazon rating requests by utilizing the same system that powers the Request a Review function within Seller Central. This means no more manual clicks for each order or concerns about compliance, as it's an entirely automated process that adheres fully to Amazon's guidelines. In 2019, eDesk expanded its offerings by acquiring FeedbackExpress, a highly regarded tool for Amazon feedback that safely enhances seller reviews and feedback. Over time, we have absorbed valuable insights from our FeedbackExpress users and transformed them into the eDesk Feedback product that they currently appreciate. Users of FeedbackExpress have embraced the eDesk Feedback solution due to its completely compliant and automated approach to collecting feedback and reviews securely. Additionally, they value the ability to gather reviews across multiple platforms, including Amazon, eBay, Trustpilot, and Google My Business, which significantly boosts their webstore conversions. This integrated approach not only streamlines the feedback process but also enhances the overall customer experience across various online marketplaces.
Description
SentryKit is an Amazon monitoring and intelligence platform built for FBA brands and agencies. It watches your Buy Box, hijackers, pricing, inventory, listing health, and reviews continuously — then fires real-time alerts the moment any of them move.
25+ alert types: Buy Box Lost/Won, Hijacker Detected, Price Change, Suppressed Listing, Suspended Listing, Main Image Change, Category Change, FBA/FBM Stock, Sales Volume Drop, 1-2 Star Review, Best Seller Badge, Amazon's Choice, FBA Fee Change, and more. Tier-1 critical alerts deliver in ~90 seconds via Amazon SQS push.
Every alert includes the context to act: what changed, who caused it, and the next step. Routed to email, SMS, Slack, Teams, webhook, or the SentryKit dashboard — with per-alert, per-team, per-client rules. Works alongside repricers and AI agents as the signal layer underneath. Unlimited seller accounts, every marketplace, full historical record.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
No
Amazon Seller Central
No
Amazon Simple Queue Service (SQS)
No
BQool Repricing Central
No
Google Sheets
No
Informed.co
No
Microsoft Teams
No
RepricerExpress
No
Slack
No
Zapier
No
Integrations
Amazon
Yes
Amazon Seller Central
Yes
Amazon Simple Queue Service (SQS)
Yes
BQool Repricing Central
Yes
Google Sheets
Yes
Informed.co
Yes
Microsoft Teams
Yes
RepricerExpress
Yes
Slack
Yes
Zapier
Yes
Pricing Details
$20 per month
Free Trial
No
Free Version
No
Pricing Details
$19 / month · up to 2,000 orde
30-day free trial — full monitoring from day one, no credit card required.
Starter plan — $19 / month · up to 2,000 orders / month, unlimited ASINs
Pro plan — $49 / month · up to 10,000 orders / month, unlimited ASINs
No ASIN limits — monitoring scales with your order volume, not your catalog size. Cancel anytime. No setup fees. No long-term contracts.
Starter plan — $19 / month · up to 2,000 orders / month, unlimited ASINs
Pro plan — $49 / month · up to 10,000 orders / month, unlimited ASINs
No ASIN limits — monitoring scales with your order volume, not your catalog size. Cancel anytime. No setup fees. No long-term contracts.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FeedbackExpress
Country
United Kingdom
Website
www.edesk.com/feedbackexpress/
Vendor Details
Company Name
SentryKit
Founded
2004
Country
United States
Website
sentrykit.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Amazon Seller Tools
A/B Testing
No
Alerts / Notifications
Yes
Analytics / Reporting
Yes
Campaign Management
No
Competitor Analysis
No
Content Management / Optimization
No
Conversion / ROI Tracking
No
Customer Data Management
No
Email Marketing
No
Feedback Management
No
Inventory Management
No
Keyword Tracking / Research
No
Order Management
No
PPC Ads Management
No
Price Optimization
No
Rank Optimization
No
Refund Management
No
Review Management
No
Sales Tracking / Analysis
No
Shipping Management
No
Trend Analysis
Yes
