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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Feedback1 is a cutting-edge product feedback solution designed specifically for B2B SaaS companies, leveraging AI to analyze all incoming requests from various sources such as widgets, portals, emails, and integrations. The AI efficiently tags and groups related themes, while also drafting actionable insights for product development. Product teams can prioritize tasks based on votes, CRM data, and OKRs. Customer success teams have visibility into which accounts provided input, enabling them to effectively close the feedback loop when new features are released via a public roadmap, changelog, and in-app notifications. Additionally, features like MCP, REST API, and webhooks empower teams to retrieve feedback seamlessly from Claude or Cursor. This innovative platform is securely hosted in the cloud, ensuring flexibility and accessibility for all users.

Description

ShipLog is a cloud-based tool designed for gathering customer feedback and facilitating release communications, specifically aimed at individual SaaS entrepreneurs and small product development teams. It features a public feedback board where users can propose enhancements and cast votes, complete with status filtering options and optional moderation capabilities. Teams are able to create a public changelog using Markdown, categorize updates, and provide an RSS feed, all while keeping users informed by updating the statuses of requests as they are completed. An embeddable JavaScript widget allows users to submit their feedback or view updates directly within an application, and the option for verified-user voting links feedback submissions to authenticated users. Additionally, ShipLog offers a REST API and a remote Model Context Protocol (MCP) server that compatible AI clients can utilize to search through and summarize feedback, adjust item statuses, and create or release changelog updates. The platform includes a free plan that accommodates up to 10 feedback items and 10 changelog entries, while the premium plan eliminates these limits and removes branding for projects requiring additional features. With these tools, teams can efficiently manage customer insights and communicate changes effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Model Context Protocol (MCP) Yes 
Azure DevOps Yes 
Intercom Yes 
Jira Yes 
Slack Yes 
YouTrack Yes 

Integrations

Model Context Protocol (MCP) Yes 
Azure DevOps No 
Intercom No 
Jira No 
Slack No 
YouTrack No 

Pricing Details

$99/month
Free trial available; paid plans from $99/month.
Free Trial Yes 
Free Version No 

Pricing Details

$0
Free plan: $0, one project, up to 10 feedback items and 10 changelog entries. Captain: $9/month per project or $90/year, with unlimited feedback and changelog entries, API and MCP access, and ShipLog branding removal. Existing accounts keep their original limits.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Feedback1

Founded

2025

Country

Limassol, Cyprus

Website

feedback1.ai

Vendor Details

Company Name

ShipLog

Country

Canada

Website

shiplog.ca

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives