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Description
Linking fax machines to on-site fax servers enhances functionality significantly. By establishing a direct connection between fax machines and VoIP providers through HTTPS, users can achieve unparalleled reliability and security. This advancement marks a groundbreaking solution for integrating fax machines into VoIP systems. The innovative Fax ATA employs HTTPS to securely transmit faxes in real time over various data connections, such as internet, cellular, and satellite, while also introducing new features like automatic fax archiving and email alerts. FaxBack offers tailored fax machine solutions specifically designed to meet the demands of modern business VoIP and Internet connectivity. This setup allows organizations to connect their fax machines either to a local fax server or directly to a VoIP provider. Additionally, FaxBack’s solutions enhance fax machines with features akin to the added capabilities VoIP provides to telephones, enabling users to receive fax notifications via email and efficiently track, archive, and manage faxes through the control panel of either the fax server or service provider. Consequently, businesses can streamline their communication processes and improve overall efficiency while maintaining the reliability of their fax operations.
Description
SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Avaya Experience Platform
No
Cisco CX Cloud
No
Microsoft Excel
Yes
Microsoft Exchange
Yes
Microsoft Office 2021
Yes
Microsoft PowerPoint
Yes
OpenPro ERP
Yes
Integrations
Avaya Experience Platform
Yes
Cisco CX Cloud
Yes
Microsoft Excel
No
Microsoft Exchange
No
Microsoft Office 2021
No
Microsoft PowerPoint
No
OpenPro ERP
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
FaxBack
Country
United States
Website
faxback.com
Vendor Details
Company Name
IntraNext Systems
Country
United States
Website
intranext.com/solutions/smartsip
Product Features
Fax Server
Archiving & Retention
No
Automated Routing
No
Delivery Management
No
Email to Fax
No
Fax to Email
No
FoIP
No
Whitelisting / Blacklisting
No
Online Fax
Alerts / Notifications
No
Cloud Storage
No
Electronic Signature
No
Fax via Email
No
HIPAA Compliant
No
Large File Support
No
Local Phone Numbers
No
Mobile Access
No
Toll Free Numbers
No
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No