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Description
FCS Voice serves as a comprehensive platform that integrates session initiation protocol (SIP) and analog technology to facilitate both digital and voice messaging. This system empowers users to efficiently oversee voicemails and fax communications for guests during their check-in and check-out processes. With FCS Voice, timely and precise updates regarding room status are seamlessly achievable. Additionally, the platform is equipped with an auto attendant feature that routes incoming calls directly to designated extensions or departments without the need for operator assistance. Enhance your communication efficiency with FCS Voice, a robust system that is compatible with all leading property management systems (PMS) and private automatic branch exchange (PABX) systems available today. Users can conveniently manage guest voicemails and fax messaging, and FCS Voice also offers auto wake-up calls and checkout reminders tailored to individuals or groups in their preferred languages. The IVR functionality within FCS Voice further guarantees that room status updates are not only accurate but also delivered promptly.
Description
Elevate your hotel's guest experience to unprecedented heights.
Manage your reservations effortlessly through an intuitive drag-and-drop calendar interface, enabling seamless guest check-in and check-out with just one click. Enhance each booking by adding personalized notes and preferences using the integrated voice-to-text feature, while also enjoying hassle-free payment processing with various payment options and currencies. Update reservations and rates in a single click to eliminate overbooking issues and avoid unexpected surprises.
Streamline operations with quick access buttons for check-in and check-out, reducing the need for constant tab switching and presenting all essential information at a glance. A user-friendly check-in wizard captures all critical details without any hassle. Adjusting the invoice recipient, splitting invoices, and posting charges can be done effortlessly with a single click, making room plan management straightforward. Group reservations have become a breeze, eliminating previous complications.
With over 60 diverse reports available and multiple methods to analyze your data, our system is fully customizable to suit your unique needs. You can generate revenue reports, project future earnings, assess group discounts, track top bookers, and monitor in-house guests, room availability, arrivals, departures, and overall capacity, ensuring you have all the insights necessary to optimize your hotel's performance.
API Access
Has API
API Access
Has API
Integrations
Bowo
Canary Digital Tipping
MeetingPackage
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FCS Computer Systems
Founded
1982
Country
Singapore
Website
fcscs.com/more-solutions/
Vendor Details
Company Name
Planet
Founded
1985
Country
Ireland
Website
www.weareplanet.com/hotel-pms
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
