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Average Ratings 3 Ratings

Total
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features
design
support

Description

Everyone understands that a poorly executed onboarding process combined with a lack of self-service assistance can lead to immediate user drop-off from your product. In today's competitive market, this is simply not a risk you can afford to take. Faqprime is an innovative knowledge management platform powered by AI, specifically designed to improve customer support and boost user engagement. It features an array of tools like tailored user onboarding tours, contextual help within the app, pop-ups to encourage feature adoption, in-app surveys, Net Promoter Score (NPS) tools, a product education academy, and a dedicated area for product updates. Additionally, Faqprime offers a customizable, SEO-friendly knowledge base that includes free SSL and support for custom domains. The platform is built for seamless integration with existing systems, accommodates multimedia content, and boasts sophisticated search capabilities. Furthermore, Faqprime's analytics provide real-time insights into user interactions, empowering businesses to refine their support content and elevate the overall user experience while ensuring users remain engaged. With such comprehensive features, Faqprime positions itself as an essential tool for businesses looking to enhance user retention and satisfaction.

Description

Userlane is a digital adoption platform that allows anyone to learn any software in a matter of minutes. Our interactive guidance technology and virtual assistant on-demand provide contextual and tailored support for software users. Our solution is suitable for both employee training and onboarding (enterprise digitization) and customer onboarding (software vendors). Our interactive, step-by-step guides guide users through any browser-based software in real time. This helps them to achieve their goals quickly. Userlane helps customers and employees get onboarded faster, reduces support tickets by up to 75%, and improves productivity and user satisfaction. Our DAP is the perfect solution for companies with distributed workforces who want to automate and scale their support and software training.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Zendesk Yes 
Amazon S3 Yes 
CSS Yes 
Calendly Yes 
Confluence No 
Dailymotion Yes 
Google Analytics No 
HubSpot CRM No 
Intercom Yes 
Jira No 
Jira Service Management No 
Mixpanel Yes 
Oracle Fusion Cloud ERP No 
Salesforce No 
Segment Yes 
Vimeo Yes 
Workday HCM No 
YouTube Yes 
Zapier Yes 

Integrations

Freshdesk Yes 
Zendesk Yes 
Amazon S3 No 
CSS No 
Calendly No 
Confluence Yes 
Dailymotion No 
Google Analytics Yes 
HubSpot CRM Yes 
Intercom No 
Jira Yes 
Jira Service Management Yes 
Mixpanel No 
Oracle Fusion Cloud ERP Yes 
Salesforce Yes 
Segment No 
Vimeo No 
Workday HCM Yes 
YouTube No 
Zapier No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

FAQPRIME

Website

www.faqprime.com

Vendor Details

Company Name

Userlane

Founded

2015

Country

Germany

Website

www.userlane.com

Product Features

Digital Adoption Platforms

Audience Segmentation No 
Content Creation No 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language No 
Self Service Tools No 
Surveys & Feedback No 
User Onboarding No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Customer Success

Account Alerts No 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Digital Adoption Platforms

Audience Segmentation Yes 
Content Creation Yes 
Contextual Guidance Yes 
Data Validation Yes 
In-App Training Yes 
Launch Management Yes 
Multi-Language Yes 
Self Service Tools Yes 
Surveys & Feedback No 
User Onboarding Yes 

Onboarding

Course Management Yes 
Document Management Yes 
E-Verify / I-9 Forms No 
Electronic Forms No 
Electronic Signature No 
Employee Handbook Yes 
Employee Portal No 
File Management No 
Job Description Management No 
Orientation Management No 
Self Service Portal Yes 
Task Management Yes 
Tax Forms No 
Training Management Yes 

Training

Academic / Education Yes 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring Yes 
Built-in LMS No 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning No 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

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