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Description
FAMA SMARTcity is a specialized solution tailored for local government needs, providing a centralized information core that effectively addresses various aspects of city management. This innovative tool aggregates data from multiple systems and sensors throughout the city, offering a robust dashboard designed for public administrators. It seamlessly integrates with city APIs, enhancing operational efficiency. Additionally, it features a GIS map viewer that visualizes data from diverse sources, including Big Data, IoT, BI, municipal databases, and social media platforms. This creates an efficient communication channel among citizens, local authorities, and external service providers, streamlining processes and improving incident resolution. With this solution, the administration can achieve greater transparency, allowing citizens access to information about municipal assets, maintenance efforts, ongoing projects, and investments. Furthermore, it fosters deeper citizen engagement in maintaining public assets and contributes to improving the overall quality of life in their communities, encouraging a collaborative approach to city governance.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ArcGIS
QGIS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FAMA Systems
Country
Spain
Website
www.fama-systems.com/en/smart-cities-with-fama-smart-city/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management