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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Eziway is committed to providing valuable services to countless Australians, ensuring that both you and your team are well taken care of. We recognize the significance of implementing innovative strategies to foster simplicity and transparency in your operations. Since 2007, Eziway has catered specifically to organizations that are exempt from FBT, with an impressive 98% of our over 300 national clients falling into this category. Our tailored administrative systems and dedicated service model are designed to navigate the complexities of this tax structure seamlessly. At the heart of Eziway is advanced technology; our in-house developed cloud-based administration systems guarantee impeccable service delivery. You and your team can leverage this technology through our sophisticated secure portal and app, accessing live data for complete transparency and self-service. Unlike other providers, Eziway has eliminated the impersonal call center approach by introducing a Dedicated Customer Service model, where each client is supported by a team of skillful Client Service Officers assigned to assist their employees. This personalized service ensures that every query is addressed promptly and efficiently, further enhancing the client experience.

Description

Grapevine offers an array of essential features, such as round-the-clock access to highly skilled Australian call centre representatives, illuminating every aspect of your organization and instilling trust in both your employees and customers that their concerns are being addressed thoroughly. Available 24/7 throughout the entire year, our fully trained call centre operators provide direct communication and support. Your organization will benefit from continuous reporting, ensuring that reporters and businesses can access updates and actions at any time. We also implement an annual fixed pricing model tailored to the size of your organization, guaranteeing transparency in costs. In addition, businesses receive instant alerts regarding pressing issues, enabling prompt resolutions. Quarterly reports highlight critical areas of concern, while expert guidance is provided in accordance with your company's policies, ensuring that you always have the support you need to thrive.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ezicare

Founded

2007

Country

Australia

Website

eziwaycare.com.au/ECWebsiteNew/client-management-system-features.aspx

Vendor Details

Company Name

Grapevine

Founded

2001

Country

Australiia

Website

www.whistleblowerhotline.com.au

Product Features

Home Care

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Product Features

Whistleblowing

Access Controls / Permissions
Automated Routing
Compliance Management
Customizable Branding
Multi-Language Support
Real-Time Chat
Reporting / Analytics
Workflow / Process Automation

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