Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Extu’s Partner Experience Platform (PexP) stands out as a comprehensive solution for channel marketing and incentives, featuring first, second, and third-party attribution alongside through-channel marketing and performance-driven incentives. It employs predictive analytics and offers enticing group travel rewards, all designed to be fully integrated, compliant, and developed in-house. Campaigns and lead activities are managed through an insights hub that delivers real-time lead alerts, detailed account profiling, intent scoring, performance dashboards, and complete ROI tracking from the initial click to the final sale. The incentive engine is robust, accommodating various reward types such as SPIFFs, rebates, debit cards, merchandise, training rewards, and luxurious travel opportunities, facilitated through automated catalogs, leaderboards, quizzes, and dedicated reward portals. Furthermore, Extu provides essential services, including expert campaign development, onboarding, meticulous data auditing, strategic consulting, and comprehensive logistics for incentive travel, all aimed at ensuring rapid deployment. As a result, clients have experienced impressive outcomes, including a remarkable 90% partner engagement rate, an average return on investment of 20:1, and significant growth in measurable pipeline metrics. This unique blend of features makes PexP an indispensable tool for organizations seeking to optimize their partner relationships and marketing effectiveness.
Description
Cisco Partners automates customer success management
Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to:
Calculate the customer success scores automatically
Customers can simplify and scale their interactions according to their customized playbooks.
Send customized Notifications and Alerts
Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid
Assure that the customer's business goals are achieved
Follow the Cisco CX Advanced Specialization automation tools requirements
Automated Cisco data feeds available, eliminating the need for manual uploads
SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.
API Access
Has API
No
API Access
Has API
No
Integrations
LinkedIn
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Extu
Founded
1994
Country
United States
Website
extu.com
Vendor Details
Company Name
Netformx
Founded
1994
Country
United States
Website
www.netformx.com/products/successxpert/
Product Features
Employee Recognition
Goals
No
Leaderboards / Activity Tracking
No
Manager-to-Peer Recognition
No
Mention Management
No
Nominations
No
Peer-to-Peer Recognition
No
Performance Management
No
Rewards Catalog
No
Rewards Points
No
Social Recognition
No
eCards
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No