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Average Ratings 2 Ratings

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design
support

Description

Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.

Description

TicketSearch provides organizations of all sizes with the tools and support they need to sell tickets, register attendees, manage workshops and merchandise, accept donations, and manage customer relationships. TicketSearch provides two levels of service: the standard edition with features for all organizations, and the enterprise version, which offers additional services like marketing, phone sales and additional support. TicketSearch offers a customized box office solution that can be tailored to your team's needs. From managing ticket inventory to providing daily revenue reports and loading events, TicketSearch has it all. Virtual phone sales, distribution of tickets, and mailing of patron packages are all available. A dedicated sales and customer support representative will be assigned your account to ensure TicketSearch seamlessly integrates with your team.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Artifax No 
Authorize.Net No 
Cybersource No 
Datadog Yes 
Facebook No 
Google Analytics No 
Google Tag Manager No 
HPE OneView Yes 
Mailchimp No 
Nagios Core Yes 
SolarWinds Access Rights Manager Yes 
Splunk Cloud Platform Yes 
Stripe No 
Tableau No 
WhatsUp Gold Yes 
Xero No 
Zabbix Yes 
Zenoss Yes 

Integrations

Artifax Yes 
Authorize.Net Yes 
Cybersource Yes 
Datadog No 
Facebook Yes 
Google Analytics Yes 
Google Tag Manager Yes 
HPE OneView No 
Mailchimp Yes 
Nagios Core No 
SolarWinds Access Rights Manager No 
Splunk Cloud Platform No 
Stripe Yes 
Tableau Yes 
WhatsUp Gold No 
Xero Yes 
Zabbix No 
Zenoss No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

Pricing varies by region. Reach out to our sales team to explore standard and enterprise solutions.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Service Express

Founded

1993

Country

United States

Website

serviceexpress.com/expressconnect/

Vendor Details

Company Name

TicketSearch

Founded

2020

Country

United States

Website

ticketsearch.com

Product Features

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery No 
Diagnostic Testing No 
Import / Export Data No 
JCL Management No 
Multi-Platform No 
Multi-User No 
Power Management No 
Sarbanes-Oxley Compliance No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access No 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Event Booking

Attendee Management Yes 
Confirmation/Reminders Yes 
Discount/Coupon Management Yes 
Event Calendar Yes 
Marketing Management Yes 
Online Payments Yes 
Online Registration Yes 
Social Media Promotion Yes 
Wait List Management Yes 
Website Management Yes 

Event Management

Attendee Management Yes 
Badge Management Yes 
Conferences / Conventions Yes 
Exhibit / Vendor Management Yes 
Gamification No 
Room Block Management No 
Social Media Promotion Yes 
Sponsorship Management No 
Surveys & Feedback Yes 
Ticketing Yes 
Volunteer Management No 
Weddings / Parties No 

Ticketing

Barcode / Ticket Scanning Yes 
Box Office Management Yes 
Concessions Management Yes 
Customer Database Yes 
Event Management Yes 
Fundraising Management Yes 
General Admission Yes 
Kiosk Ticketing No 
Mobile Ticketing Yes 
Online Ticketing Yes 
Onsite Ticketing Yes 
POS Yes 
Print-at-Home Yes 
Reserved Seating Yes 
Season Tickets Yes 
Ticket Brokering No 
VIP & Discount Tickets Yes 

Venue Management

Attendee Management Yes 
Billing & Invoicing No 
Contract Management No 
Customer Management Yes 
Event Management Yes 
Food & Beverage Management Yes 
Multi-Facility Yes 
Reservations Management No 
Resource Booking No 
Sales Management Yes 
Staff Management No 

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