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ease
features
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support

Description

Building a dedicated team to create and sustain a connected solution from the ground up can span several years and cost millions of dollars. In contrast, Exosite offers ready-made solutions for condition monitoring, smart home applications, and OEM-connected products that can be launched on the Murano platform instantly, allowing you to start generating value immediately. Exosite's Murano and its pre-packaged solutions are typically offered as multi-tenant hosted infrastructure, which is overseen and supported by the Exosite Dev-Ops team for optimal performance. For organizations that need to keep their software and data within their own infrastructure, single-tenant and on-premise hosting alternatives are also available. This flexibility empowers you to confidently manage a growing array of connected devices, users, analytics, and data storage needs. By utilizing Exosite’s Murano platform, you can effectively navigate the complexities of scaling your infrastructure, enabling you to concentrate on enhancing your business operations and strategies.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
Dashly
Drift
Everyware Software Framework (ESF)
Freshchat
Freshdesk
Gist
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
Intercom
Kayako
Zendesk
tawk.to

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
Dashly
Drift
Everyware Software Framework (ESF)
Freshchat
Freshdesk
Gist
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
Intercom
Kayako
Zendesk
tawk.to

Pricing Details

$200 per month
Free Trial
Free Version

Pricing Details

$25 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Exosite

Founded

2009

Country

United States

Website

www.exosite.com/murano-iot-platform

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

IoT

Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization

IoT Analytics

Activity Dashboard
Activity Tracking
Analytics
Asset Tracking
Data Collection
Data Synchronization
Data Visualization
ETL
Multiple Data Sources
Performance Analysis
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Status Tracking

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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