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support

Description

Building a dedicated team to create and sustain a connected solution from the ground up can span several years and cost millions of dollars. In contrast, Exosite offers ready-made solutions for condition monitoring, smart home applications, and OEM-connected products that can be launched on the Murano platform instantly, allowing you to start generating value immediately. Exosite's Murano and its pre-packaged solutions are typically offered as multi-tenant hosted infrastructure, which is overseen and supported by the Exosite Dev-Ops team for optimal performance. For organizations that need to keep their software and data within their own infrastructure, single-tenant and on-premise hosting alternatives are also available. This flexibility empowers you to confidently manage a growing array of connected devices, users, analytics, and data storage needs. By utilizing Exosite’s Murano platform, you can effectively navigate the complexities of scaling your infrastructure, enabling you to concentrate on enhancing your business operations and strategies.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Abhisi Help Desk No 
Chaport No 
Chatra No 
Crisp No 
Customerly No 
Dashly No 
Everyware Software Framework (ESF) Yes 
Freshchat No 
Freshdesk No 
Gist No 
Help Scout No 
HelpCrunch No 
HubSpot Customer Platform No 
Intercom No 
Kayako No 
Quriobot No 
Zendesk No 
Zoho Desk No 
tawk.to No 

Integrations

Abhisi Help Desk Yes 
Chaport Yes 
Chatra Yes 
Crisp Yes 
Customerly Yes 
Dashly Yes 
Everyware Software Framework (ESF) No 
Freshchat Yes 
Freshdesk Yes 
Gist Yes 
Help Scout Yes 
HelpCrunch Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Kayako Yes 
Quriobot Yes 
Zendesk Yes 
Zoho Desk Yes 
tawk.to Yes 

Pricing Details

$200 per month
Free Trial No 
Free Version No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Exosite

Founded

2009

Country

United States

Website

www.exosite.com/murano-iot-platform

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

IoT

Application Development No 
Big Data Analytics No 
Configuration Management No 
Connectivity Management No 
Data Collection No 
Data Management No 
Device Management No 
Performance Management No 
Prototyping No 
Visualization No 

IoT Analytics

Activity Dashboard No 
Activity Tracking No 
Analytics No 
Asset Tracking No 
Data Collection No 
Data Synchronization No 
Data Visualization No 
ETL No 
Multiple Data Sources No 
Performance Analysis No 
Real-Time Analytics No 
Real-Time Data No 
Real-Time Monitoring No 
Status Tracking No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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