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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Excellent serves as a comprehensive online operations platform tailored for upscale restaurant groups, integrating event sales and service along with staff training, marketing, and investor communication. The Excellent Events module facilitates lead management, proposal generation, electronic contracts, online payments, banquet event orders, scheduling for venues, menu and package options, guest access portals, and reporting across multiple locations. Meanwhile, Excellent Craft offers a range of staff training programs, including assessments, certifications, and a repository for compliance documentation. For marketing purposes, Excellent Marketing creates social media posts and guest emails informed by group event details, ensuring that all communications are subject to human review prior to distribution. Additionally, Excellent Partner aids in preparing financial projections and keeping investors updated with relevant company information. The platform also connects various locations and guest records while providing support in both English and Spanish on mobile and desktop devices. Importantly, all AI-generated messages must receive approval from a human before they are sent out, ensuring quality and accuracy in communication. This dual-layer of oversight not only enhances the reliability of the information shared but also fosters a more personalized interaction with clients and stakeholders.

Description

GuestPilot is an innovative, cloud-based platform that facilitates guest interactions and reservation management for independent accommodations such as hotels, inns, resorts, hostels, and venues offering day passes. This tool integrates automated responses via various channels like website chat, Instagram, Facebook Messenger, and phone, alongside a centralized inbox and a streamlined reservations process for staff. It is capable of addressing guest inquiries in both English and Spanish, providing booking links that are pre-filled with the desired dates and guest counts, and accommodating direct-booking requests. Additionally, hotel personnel can manage day pass offerings with set capacity limits, track payment confirmations, and distribute QR-code menus while directing event or group inquiries to the appropriate staff members. Accessible via the web, GuestPilot is designed to enhance the efficiency of lodging teams by consolidating inquiry management and booking processes into a single, cohesive workflow that seamlessly integrates with their existing guest service systems. This comprehensive approach not only simplifies operations but also improves overall guest satisfaction by ensuring timely and effective communication.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Claude Yes 
Instagram Yes 
Model Context Protocol (MCP) Yes 
Stripe Yes 

Integrations

Claude No 
Instagram No 
Model Context Protocol (MCP) No 
Stripe No 

Pricing Details

$360/location/month
Monthly billing is $360 per location per month; annual billing is $3,600 per location per year ($300/month equivalent, billed yearly). All users are included, with no setup or per-user fees.
Free Trial Yes 
Free Version No 

Pricing Details

$8/room/month
Essentials costs $8 per room per month, with a $159 monthly minimum. Pro costs $13 per room per month, with a $359 monthly minimum. Onboarding is a one-time $590 fee, waived with annual billing, which includes two months free.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Excellent AI LLC

Founded

2026

Country

United States

Website

beexcellent.ai

Vendor Details

Company Name

Fuly

Founded

2020

Country

United States

Website

guestpilot.win/

Product Features

Event Management

Attendee Management No 
Badge Management No 
Conferences / Conventions No 
Exhibit / Vendor Management No 
Gamification No 
Room Block Management No 
Social Media Promotion No 
Sponsorship Management No 
Surveys & Feedback No 
Ticketing No 
Volunteer Management No 
Weddings / Parties No 

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