Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Excellent serves as a comprehensive online operations platform tailored for upscale restaurant groups, integrating event sales and service along with staff training, marketing, and investor communication. The Excellent Events module facilitates lead management, proposal generation, electronic contracts, online payments, banquet event orders, scheduling for venues, menu and package options, guest access portals, and reporting across multiple locations. Meanwhile, Excellent Craft offers a range of staff training programs, including assessments, certifications, and a repository for compliance documentation. For marketing purposes, Excellent Marketing creates social media posts and guest emails informed by group event details, ensuring that all communications are subject to human review prior to distribution. Additionally, Excellent Partner aids in preparing financial projections and keeping investors updated with relevant company information. The platform also connects various locations and guest records while providing support in both English and Spanish on mobile and desktop devices. Importantly, all AI-generated messages must receive approval from a human before they are sent out, ensuring quality and accuracy in communication. This dual-layer of oversight not only enhances the reliability of the information shared but also fosters a more personalized interaction with clients and stakeholders.
Description
GuestPilot is an innovative, cloud-based platform that facilitates guest interactions and reservation management for independent accommodations such as hotels, inns, resorts, hostels, and venues offering day passes. This tool integrates automated responses via various channels like website chat, Instagram, Facebook Messenger, and phone, alongside a centralized inbox and a streamlined reservations process for staff. It is capable of addressing guest inquiries in both English and Spanish, providing booking links that are pre-filled with the desired dates and guest counts, and accommodating direct-booking requests. Additionally, hotel personnel can manage day pass offerings with set capacity limits, track payment confirmations, and distribute QR-code menus while directing event or group inquiries to the appropriate staff members. Accessible via the web, GuestPilot is designed to enhance the efficiency of lodging teams by consolidating inquiry management and booking processes into a single, cohesive workflow that seamlessly integrates with their existing guest service systems. This comprehensive approach not only simplifies operations but also improves overall guest satisfaction by ensuring timely and effective communication.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Claude
Yes
Instagram
Yes
Model Context Protocol (MCP)
Yes
Stripe
Yes
Integrations
Claude
No
Instagram
No
Model Context Protocol (MCP)
No
Stripe
No
Pricing Details
$360/location/month
Monthly billing is $360 per location per month; annual billing is $3,600 per location per year ($300/month equivalent, billed yearly). All users are included, with no setup or per-user fees.
Free Trial
Yes
Free Version
No
Pricing Details
$8/room/month
Essentials costs $8 per room per month, with a $159 monthly minimum. Pro costs $13 per room per month, with a $359 monthly minimum. Onboarding is a one-time $590 fee, waived with annual billing, which includes two months free.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Excellent AI LLC
Founded
2026
Country
United States
Website
beexcellent.ai
Vendor Details
Company Name
Fuly
Founded
2020
Country
United States
Website
guestpilot.win/
Product Features
Event Management
Attendee Management
No
Badge Management
No
Conferences / Conventions
No
Exhibit / Vendor Management
No
Gamification
No
Room Block Management
No
Social Media Promotion
No
Sponsorship Management
No
Surveys & Feedback
No
Ticketing
No
Volunteer Management
No
Weddings / Parties
No