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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Evolution Textile Design software offers a comprehensive solution for all your design and coloring endeavors. You can effortlessly create or replicate your repeats and separations while utilizing our sophisticated color-matching system to apply colors. Additionally, print sample yardage and presentation boards directly from your computer with ease. Say goodbye to unnecessary expenses, as you have the option to purchase either the complete system or individual tools suited for specific tasks. This software provides the convenience to scan documents in your office, design from the comfort of your home, and print wherever you need. With Evolution, you gain the ability to choose the best environment to manage and streamline your projects. It supports various file formats such as TIFF, BMP, TGA, PCX, JPEG, PICT, PSD, indexed or true color, and is compatible with MAC, UNIX, or PC systems. This compatibility enables you to work seamlessly with files generated by major software packages, including popular commercial programs like Illustrator, Photoshop, and Corel. Furthermore, Evolution is directly integrated with the Evolution RIP, granting you complete oversight and control over your digital fabric printing processes. This ensures that your designs are executed with precision and quality.

Description

No matter if you're a small to medium-sized business or a large corporation listed on the FTSE100, whether operating in utilities or financial services, and whether you employ 10 or 600 agents, ICR Evolution offers tailored solutions to address all your customers' needs efficiently. By utilizing our scripting and templating capabilities, you can decrease the likelihood of customer outreach and improve your First Contact Resolution rate, ensuring seamless communication. Our user-friendly software not only minimizes agent fatigue but also allocates additional time for comprehensive customer evaluations, thus reducing the chances of repeat inquiries. The ICR software boasts several dialing modes, including predictive, progressive, preview, and agentless options, enabling you to select the most suitable method for each of your telesales initiatives. Your agents can concentrate solely on revenue collection, as the evolution software manages all other aspects seamlessly, enhancing overall operational efficiency. This approach not only ensures a better customer experience but also fosters a more productive work environment for your team.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
FootPrints No 
Freshdesk No 
Gmail No 
Instagram No 
ManageEngine ServiceDesk Plus No 
Microsoft Dynamics 365 No 
Salesforce No 
Sugar Connect No 
Telegram No 
Vtiger CRM No 
X (Twitter) No 
Zendesk No 

Integrations

Facebook Yes 
FootPrints Yes 
Freshdesk Yes 
Gmail Yes 
Instagram Yes 
ManageEngine ServiceDesk Plus Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Sugar Connect Yes 
Telegram Yes 
Vtiger CRM Yes 
X (Twitter) Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DigiFab Systems

Country

United States

Website

www.digifab.com/systems/softtex.htm

Vendor Details

Company Name

ICR Evolution

Founded

1991

Country

Spain

Website

icr-evolution.com/en/

Product Features

Fashion Design

CAD Tools Yes 
Color Matching Yes 
Design Export Yes 
Fabric Matching No 
Fashion Illustrations Yes 
Pattern Grading No 
Pattern Layout / Print / Cut Yes 
Pattern, Color & Art Storage Yes 
Presentation Tools Yes 
Textile Pattern Design Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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