Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Managing customer relationships (CRM) is a critical strategic element for service-oriented businesses, aiming to identify potential clients, track commercial interactions, and foster customer loyalty. Consequently, CRM software plays a vital role in understanding customers and maintaining records of interactions. This enhances daily operations and streamlines communication among team members, making them more effective. Utilizing Everwin's CRM software leads to improved clarity in managing customer relationships, ultimately enhancing your company's overall performance. Additionally, it features a comprehensive database of companies and contacts with automated imports via an interface with Corporama, alongside tools for setting commercial goals and generating sales reports. By integrating these functionalities, businesses can optimize their strategies and achieve better outcomes.
Description
Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities.
More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Napta
No
PickYourSkills
No
Webmecanik
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Everwin
Country
France
Website
www.everwin.fr
Vendor Details
Company Name
Helios CX
Founded
2025
Country
Peru
Website
www.cxhelios.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
Yes
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
No
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No