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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Managing customer relationships (CRM) is a critical strategic element for service-oriented businesses, aiming to identify potential clients, track commercial interactions, and foster customer loyalty. Consequently, CRM software plays a vital role in understanding customers and maintaining records of interactions. This enhances daily operations and streamlines communication among team members, making them more effective. Utilizing Everwin's CRM software leads to improved clarity in managing customer relationships, ultimately enhancing your company's overall performance. Additionally, it features a comprehensive database of companies and contacts with automated imports via an interface with Corporama, alongside tools for setting commercial goals and generating sales reports. By integrating these functionalities, businesses can optimize their strategies and achieve better outcomes.

Description

Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities. More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Napta Yes 
PickYourSkills Yes 
Webmecanik Yes 

Integrations

Napta No 
PickYourSkills No 
Webmecanik No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Everwin

Country

France

Website

www.everwin.fr

Vendor Details

Company Name

Helios CX

Founded

2025

Country

Peru

Website

www.cxhelios.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring Yes 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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