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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

Description

Wing is the pioneering logistics solution tailored specifically for e-retailers and rapidly expanding direct-to-consumer brands. It offers a seamless integration with all leading eCommerce platforms and marketplaces. Our dedicated implementation team ensures your success by assisting with everything from setting up shipping preferences to syncing your online storefront. You can easily request collections, manage inventory, ship orders, track parcels, handle returns, communicate with customer service, and review invoices. This innovative logistics platform is crafted for emerging e-merchants, helping them streamline operations and scale their businesses effectively. Whether shipments are dispatched from their own stores or through our fulfillment centers, our goal is to provide unparalleled logistics services that allow businesses to prioritize what truly matters: increasing sales and creating an exceptional customer experience. Over the past five years, Wing has transformed from a small apartment in Paris into expansive warehouse facilities across France, successfully shipping over 2 million parcels. Our journey reflects a commitment to growth and excellence in service.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

HubSpot Customer Platform
Magento
PolyNetwork
PrestaShop
Shopify
Wing Python IDE
WooCommerce

Integrations

HubSpot Customer Platform
Magento
PolyNetwork
PrestaShop
Shopify
Wing Python IDE
WooCommerce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Everhelp

Founded

2021

Country

Poland

Website

www.ever-help.com

Vendor Details

Company Name

Wing

Founded

2015

Country

France

Website

en.wing.eu/

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Alternatives

Alternatives