Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it.
Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly.
Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality.
This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.
Description
Wing is the pioneering logistics solution tailored specifically for e-retailers and rapidly expanding direct-to-consumer brands. It offers a seamless integration with all leading eCommerce platforms and marketplaces. Our dedicated implementation team ensures your success by assisting with everything from setting up shipping preferences to syncing your online storefront. You can easily request collections, manage inventory, ship orders, track parcels, handle returns, communicate with customer service, and review invoices. This innovative logistics platform is crafted for emerging e-merchants, helping them streamline operations and scale their businesses effectively. Whether shipments are dispatched from their own stores or through our fulfillment centers, our goal is to provide unparalleled logistics services that allow businesses to prioritize what truly matters: increasing sales and creating an exceptional customer experience. Over the past five years, Wing has transformed from a small apartment in Paris into expansive warehouse facilities across France, successfully shipping over 2 million parcels. Our journey reflects a commitment to growth and excellence in service.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
HubSpot Customer Platform
No
Magento
No
PolyNetwork
No
PrestaShop
No
Shopify
No
Wing Python IDE
No
WooCommerce
No
Integrations
HubSpot Customer Platform
Yes
Magento
Yes
PolyNetwork
Yes
PrestaShop
Yes
Shopify
Yes
Wing Python IDE
Yes
WooCommerce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Everhelp
Founded
2021
Country
Poland
Website
www.ever-help.com
Vendor Details
Company Name
Wing
Founded
2015
Country
France
Website
en.wing.eu/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Logistics
3PL
Yes
Barcoding / RFID
Yes
CRM
Yes
Container Tracking
Yes
Cross Docking
Yes
Fleet Management
Yes
Inventory Management
Yes
Order Management
Yes
Purchasing
Yes
Scheduling
Yes
Shipping Management
Yes
Transportation Management
Yes