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Description
Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it.
Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly.
Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality.
This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.
Description
Introducing Optimise, a premier global Partner Marketing Network renowned for its expansive reach and deep understanding of local markets, dedicated to enhancing partner marketing effectiveness. With a rich history spanning over two decades in award-winning partnership marketing, we have gained the trust of more than 800 global brands, establishing ourselves as the largest network in Southeast Asia, the Middle East, and Africa. Our presence is bolstered by 15 offices across four continents and a dedicated team of 180 professionals worldwide. We offer a comprehensive Partner Marketing Platform that features adaptable Service Levels, empowering you to tailor your Partner Marketing strategies to fit your unique business needs. Enhance your campaigns and broaden your reach by leveraging our all-encompassing partnership marketing platform. Whether you prefer to manage your partnerships internally, utilize our platform with supplementary campaign guidance, or delegate your partnership initiatives to our fully managed service, we provide the flexibility to align with your business objectives effectively. Our commitment is to ensure that you have the tools necessary for successful partnership marketing tailored to your preferences.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Axis LMS
MINT
Squirrel
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Everhelp
Founded
2021
Country
Poland
Website
www.ever-help.com
Vendor Details
Company Name
Optimise Media
Founded
1999
Country
United Kingdom
Website
optimisemedia.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Affiliate
Affiliate Management
Affiliate Tracking
Banner Management
Commission Management
Contest Management
Coupon Management
Email / Newsletter Communication
Fraud Detection
Multi Level Marketing (MLM)
Multi-Language
Social Sharing