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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

Description

Ophthalmology-Cloud, developed by WRS Health, transcends the typical EHR and Practice Management software by catering specifically to professionals in the field of eye and vision care. This comprehensive platform offers clinician-focused workflow solutions aimed at fostering continuous improvement and growth within your practice. In addition, Ophthalmology-Cloud features a Business Process Outsourcing (BPO) service that employs a consultative methodology, collaborating closely with you and your team to evaluate and establish targeted KPIs tailored for your practice. Our established approach not only facilitates the attainment of these objectives but also enhances the overall efficiency of your operations. Recognized as the premier cloud-based provider of Health IT solutions across more than 32 medical specialties, WRS Health has earned the prestigious Surescripts White Coat of Quality Award for excellence in e-Prescribing practices for five consecutive years. This recognition underscores our commitment to delivering exceptional service and innovation in the healthcare technology landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Everhelp

Founded

2021

Country

Poland

Website

www.ever-help.com

Vendor Details

Company Name

Ophthalmology-Cloud

Website

www.ophthalmology-cloud.com/ophthalmology-back-office-services/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Electronic Medical Records (EMR)

Appointment Management No 
Charting No 
Compliance Tracking No 
E-Prescribing No 
E/M Coding No 
HIPAA Compliant No 
Handwriting Recognition No 
Integrated Telehealth No 
MIPS Certified No 
Meaningful Use Certified No 
ONC-ATCB Certified No 
Patient Portal No 
Self Service Portal No 
Voice Recognition No 

Medical Practice Management

Claims Management No 
E-Prescribing No 
EMR / EHR No 
HIPAA Compliant No 
Insurance Eligibility Verification No 
Inventory Management No 
Multi-Office No 
Multi-Physician No 
Patient Billing No 
Patient Portal No 
Patient Records No 
Patient Registration No 
Patient Scheduling No 
Physician Scheduling No 

Alternatives

Alternatives

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Eminance

Health Focus
Nextech Reviews

Nextech

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