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Description
Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it.
Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly.
Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality.
This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.
Description
Ophthalmology-Cloud, developed by WRS Health, transcends the typical EHR and Practice Management software by catering specifically to professionals in the field of eye and vision care. This comprehensive platform offers clinician-focused workflow solutions aimed at fostering continuous improvement and growth within your practice. In addition, Ophthalmology-Cloud features a Business Process Outsourcing (BPO) service that employs a consultative methodology, collaborating closely with you and your team to evaluate and establish targeted KPIs tailored for your practice. Our established approach not only facilitates the attainment of these objectives but also enhances the overall efficiency of your operations. Recognized as the premier cloud-based provider of Health IT solutions across more than 32 medical specialties, WRS Health has earned the prestigious Surescripts White Coat of Quality Award for excellence in e-Prescribing practices for five consecutive years. This recognition underscores our commitment to delivering exceptional service and innovation in the healthcare technology landscape.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Everhelp
Founded
2021
Country
Poland
Website
www.ever-help.com
Vendor Details
Company Name
Ophthalmology-Cloud
Website
www.ophthalmology-cloud.com/ophthalmology-back-office-services/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Electronic Medical Records (EMR)
Appointment Management
No
Charting
No
Compliance Tracking
No
E-Prescribing
No
E/M Coding
No
HIPAA Compliant
No
Handwriting Recognition
No
Integrated Telehealth
No
MIPS Certified
No
Meaningful Use Certified
No
ONC-ATCB Certified
No
Patient Portal
No
Self Service Portal
No
Voice Recognition
No
Medical Practice Management
Claims Management
No
E-Prescribing
No
EMR / EHR
No
HIPAA Compliant
No
Insurance Eligibility Verification
No
Inventory Management
No
Multi-Office
No
Multi-Physician
No
Patient Billing
No
Patient Portal
No
Patient Records
No
Patient Registration
No
Patient Scheduling
No
Physician Scheduling
No