Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Evaluator assists in making informed decisions by systematically comparing various alternatives against a unified set of criteria. For instance, when choosing a vendor's product or service, factors like features, pricing, and availability are taken into account. Each alternative receives a score based on these criteria, allowing for straightforward comparison among all options. The significance of each criterion can be adjusted through weighting, which modifies its effect on the total evaluation score. This tool also allows for collaborative input, where multiple individuals can contribute their scores, resulting in a consolidated scorecard that reflects the group's collective assessment. The outcomes of this evaluation can be displayed in different formats and compiled into a comprehensive report. Additionally, it is possible to establish a scorecard baseline at any time for auditing purposes. Users can create scorecard templates derived from pre-existing evaluation criteria, facilitating rapid development of new scorecards tailored for evaluating alternative options using the same benchmarks. Furthermore, it is essential to assign a weight to each criterion according to its importance in the decision-making process to ensure balanced evaluations.
Description
Raisetalk is an innovative platform that leverages cloud technology for conversation analytics and automated quality monitoring tailored for contact centers and customer service teams. It offers transcription of calls and assesses conversations based on customizable criteria that can be articulated in natural language, resulting in scored evaluations accompanied by detailed explanations and links to pertinent sections of the dialogue. The platform efficiently summarizes interactions while pinpointing recurring themes and customer signals, such as risks of churn, thus facilitating quality assurance, coaching opportunities, compliance reviews, and customer experience assessments. Additionally, users can create tailored reports, set filters, and establish alerts based on specific team needs and criteria. Supporting analysis in 15 different languages, Raisetalk can capture conversations via various methods, including direct telephony connectors, SIPREC, sFTP, or API-based integrations. It is primarily designed for contact centers, customer service, and compliance teams, extending its capabilities to outsourced operations and organizations that manage regulated customer interactions, ensuring a comprehensive solution for enhancing service quality. Moreover, Raisetalk empowers organizations to conduct in-depth analyses and improve their overall customer engagement strategies.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
€0.10/min
Pay-as-you-go pricing starts at €0.10 per analyzed audio minute. Per-minute rates vary by monthly volume, with no per-seat minimum or annual commitment.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Midrig
Country
United Kingdom
Website
midrig.com/evaluator/
Vendor Details
Company Name
Raisetalk
Founded
2025
Country
France
Website
www.raisetalk.com
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
Yes
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No