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features
design
support

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Write a Review

Description

The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.

Description

It is all about getting insight. TAS Insight Engine gives you all the information you need to make the right business decisions. In order to support business decision making, getting insight is a type of information extraction from enterprise data. It is clear why insight is so important in today's business world. Understanding your data and getting answers are crucial to meet the challenges of today's market. Every sector and every area is important. TAS Insight Engine combines the best of text analytics, natural language processing (NLP), and machine learning (ML) to make this possible.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ABBYY FineReader PDF No 
Azure Text Analytics No 
Dropbox No 
Google Cloud Text-to-Speech No 
Google Drive No 
IBM SPSS Statistics No 
Imagga No 
Jira No 
Keycloak No 
Microsoft SharePoint No 
Rapidminer No 
Rosette No 
Tableau No 
Tesseract No 
Watson Natural Language Understanding No 

Integrations

ABBYY FineReader PDF Yes 
Azure Text Analytics Yes 
Dropbox Yes 
Google Cloud Text-to-Speech Yes 
Google Drive Yes 
IBM SPSS Statistics Yes 
Imagga Yes 
Jira Yes 
Keycloak Yes 
Microsoft SharePoint Yes 
Rapidminer Yes 
Rosette Yes 
Tableau Yes 
Tesseract Yes 
Watson Natural Language Understanding Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

€550 EUR / month / user
TAS Insight Engine Enterprise Edition
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Etuma

Founded

2011

Country

Finland

Website

www.etuma.com

Vendor Details

Company Name

Precognox

Founded

2008

Country

Hungary

Website

tas-product.precognox.com

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging No 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery No 

Insight Engines

AI / Machine Learning No 
Augmented Analytics No 
Data Aggregation No 
Data Classification No 
Data Extraction No 
Data Source Connectors No 
Full Text Search No 
Intent Recognition No 
Multiple Data Sources No 
Search / Filter No 
Sentiment Analysis No 

OCR

Batch Processing No 
Convert to PDF No 
ID Scanning No 
Image Pre-processing No 
Indexing Yes 
Metadata Extraction Yes 
Multi-Language Yes 
Multiple Output Formats No 
Text Editor No 
Zone Selection Tool No 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling No 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

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