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Average Ratings 0 Ratings
Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
Description
It is all about getting insight. TAS Insight Engine gives you all the information you need to make the right business decisions.
In order to support business decision making, getting insight is a type of information extraction from enterprise data. It is clear why insight is so important in today's business world. Understanding your data and getting answers are crucial to meet the challenges of today's market. Every sector and every area is important.
TAS Insight Engine combines the best of text analytics, natural language processing (NLP), and machine learning (ML) to make this possible.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ABBYY FineReader PDF
No
Azure Text Analytics
No
Dropbox
No
Google Cloud Text-to-Speech
No
Google Drive
No
IBM SPSS Statistics
No
Imagga
No
Jira
No
Keycloak
No
Microsoft SharePoint
No
Integrations
ABBYY FineReader PDF
Yes
Azure Text Analytics
Yes
Dropbox
Yes
Google Cloud Text-to-Speech
Yes
Google Drive
Yes
IBM SPSS Statistics
Yes
Imagga
Yes
Jira
Yes
Keycloak
Yes
Microsoft SharePoint
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
€550 EUR / month / user
TAS Insight Engine Enterprise Edition
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Vendor Details
Company Name
Precognox
Founded
2008
Country
Hungary
Website
tas-product.precognox.com
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
No
Insight Engines
AI / Machine Learning
No
Augmented Analytics
No
Data Aggregation
No
Data Classification
No
Data Extraction
No
Data Source Connectors
No
Full Text Search
No
Intent Recognition
No
Multiple Data Sources
No
Search / Filter
No
Sentiment Analysis
No
OCR
Batch Processing
No
Convert to PDF
No
ID Scanning
No
Image Pre-processing
No
Indexing
Yes
Metadata Extraction
Yes
Multi-Language
Yes
Multiple Output Formats
No
Text Editor
No
Zone Selection Tool
No
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
Yes
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes