Compare Etuma vs. RogTCS

The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.

RogTCS is an innovative text analysis tool that allows for a rapid and automated assessment of open-ended survey questions, all presented in a straightforward format. The acronym TCS stands for “Text, Cluster, Sentiment,” which encapsulates the operational methodology of the software: it quickly assesses responses to open text queries in surveys without requiring any manual coding or preliminary processing. This analysis focuses on identifying key themes and gauging sentiment, determining whether statements carry a positive or negative tone. The findings are displayed in an easy-to-understand format, such as a semantic map or a detailed table. As a result, you can seamlessly leverage qualitative insights from quantitative market feedback, fully automated, regardless of the volume of data. RogTCS effectively alleviates the burdensome and expensive process of manually analyzing extensive data sets from open text responses. This solution not only enhances efficiency but also reduces costs significantly. Moreover, with RogTCS, you can be assured of obtaining the highest level of consistency and quality in the analysis and application of your data, empowering better decision-making. Ultimately, integrating this tool into your workflow can transform your approach to data comprehension and market insights.