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Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
Description
NetOwl TextMiner merges the acclaimed NetOwl Extractor with Elasticsearch to deliver an innovative text analytics solution. This software harnesses the full spectrum of NetOwl's functionalities, making it perfect for conducting "what if" analyses, performing discovery tasks, facilitating quick-response investigations, and carrying out thorough research. By incorporating all the text analytics features of the NetOwl Extractor—including entity extraction, relationship and event extraction, sentiment analysis, text categorization, and geotagging—TextMiner presents a comprehensive text mining platform. The results generated by the Extractor are stored within Elasticsearch, which offers a range of intelligent search and analytical capabilities. The synergy between Elasticsearch and NetOwl ensures rapid and scalable real-time text analysis suited for handling Big Data. Furthermore, the user-friendly web-based interface of TextMiner can be easily configured to accommodate various analytical needs, enabling users to swiftly access only the most valuable insights from extensive text datasets. This adaptability not only enhances usability but also allows for more tailored analysis across multiple domains.
API Access
Has API
API Access
Has API
Integrations
ArcGIS
Elasticsearch
Google Maps
IBM Cloud
Kibana
MarkLogic
Palantir Apollo
SolrCommerce
Tableau
Integrations
ArcGIS
Elasticsearch
Google Maps
IBM Cloud
Kibana
MarkLogic
Palantir Apollo
SolrCommerce
Tableau
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Vendor Details
Company Name
NetOwl
Founded
1996
Country
United States
Website
www.netowl.com/text-mining
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
