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ease
features
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support

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Description

The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.

Description

Enhancing your analysis capabilities, Leximancer automatically examines your text documents to uncover overarching concepts, providing essential ideas and actionable insights through robust models, engaging visualizations, and convenient data exports. It accommodates a variety of text formats and languages, whether you have a single document or a comprehensive collection. By looking beyond mere words, Leximancer reveals the underlying narratives; text is a conduit for ideas, concepts, and interconnections that may be hidden within. Quickly identifying these concepts is crucial for fully grasping the messages conveyed in the text. This applies to a wide range of sources, including customer surveys, published articles, interview transcripts, extensive reports, web pages, feedback forms, tweets, and more, allowing you to discern the true essence of the content. Notably, Leximancer features text modeling with minimal setup, requiring no training sets or key term dictionaries, thus eliminating human bias from the analysis process. It excels at discovering concepts within their context rather than relying on keywords, delivering useful results in a timely manner that empowers your decision-making.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Etuma

Founded

2011

Country

Finland

Website

www.etuma.com

Vendor Details

Company Name

Leximancer

Country

Australia

Website

info.leximancer.com

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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