Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
Description
Enhancing your analysis capabilities, Leximancer automatically examines your text documents to uncover overarching concepts, providing essential ideas and actionable insights through robust models, engaging visualizations, and convenient data exports. It accommodates a variety of text formats and languages, whether you have a single document or a comprehensive collection. By looking beyond mere words, Leximancer reveals the underlying narratives; text is a conduit for ideas, concepts, and interconnections that may be hidden within. Quickly identifying these concepts is crucial for fully grasping the messages conveyed in the text. This applies to a wide range of sources, including customer surveys, published articles, interview transcripts, extensive reports, web pages, feedback forms, tweets, and more, allowing you to discern the true essence of the content. Notably, Leximancer features text modeling with minimal setup, requiring no training sets or key term dictionaries, thus eliminating human bias from the analysis process. It excels at discovering concepts within their context rather than relying on keywords, delivering useful results in a timely manner that empowers your decision-making.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Vendor Details
Company Name
Leximancer
Country
Australia
Website
info.leximancer.com
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering