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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.

Description

The Linguamatics I2E platform has established itself as a leader in text mining across various domains. Its flexible design enables the customization of query methods, ensuring the necessary precision and recall for specific applications while supporting enterprise-level needs. As an interactive text mining tool, I2E excels in extracting and analyzing data effectively. Leveraging advanced Natural Language Processing (NLP) technology, it is particularly adept at addressing a diverse array of inquiries, ranging from straightforward questions to those requiring complex linguistic analysis. Moreover, I2E significantly accelerates numerous research, development, and clinical workflows. Processes that once took months or were impractical with manual techniques can now be completed in a matter of hours or even minutes. Customers report that I2E achieves actionable insights at least ten times faster than conventional keyword searches, showcasing its efficiency and effectiveness. This remarkable speed and accuracy make it a valuable asset for organizations looking to enhance their data analysis capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Etuma

Founded

2011

Country

Finland

Website

www.etuma.com

Vendor Details

Company Name

Linguamatics

Founded

2001

Country

United Kingdom

Website

www.linguamatics.com/products/i2e

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging No 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis No 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

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