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Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
Description
Enhancing the way you give feedback to your team can be achieved through the use of AI, which can create tailored and accurate performance evaluations. By assessing the skills of the individual based on the input you provide, the AI crafts feedback that reflects those evaluations. You also have the option to add further remarks to personalize the feedback even more. Simply share the relevant details of the recipient along with your desired feedback, and the AI will produce a customized response. Additionally, you can select the language and tone that best fits your communication style, with numerous options available for a more personalized touch. Embrace the capabilities of AI to streamline feedback processes, offering insightful guidance that fosters your team's development. The application’s extensive choice options ensure that the feedback is detailed and specific, making it truly effective. With transparent and straightforward pricing, there are no subscriptions or hidden costs—just pay for what you need and enjoy the benefits. This innovative approach not only simplifies the feedback process but also enhances engagement within your team.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$4.99 per 100 credits
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Vendor Details
Company Name
Fydback
Country
Germany
Website
www.fydbackai.com
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
