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Average Ratings 0 Ratings
Description
EtherAssist is an AI assistant for IT teams. It helps diagnose incidents, write PowerShell and automation scripts, produce guides and runbooks, and draft compliance documents, so teams move faster without adding headcount.
Diagnostics cover DNS, mail, SSL, ports and CVEs, and EtherAssist converts VBS and BAT scripts to PowerShell. It generates scripts for your team to review and run; it does not make changes in your estate.
For Windows 11 planning, EtherAssist reads Intune device data through Microsoft Graph, read-only, to show readiness.
Compliance draft packs cover ISO 27001, ISO/IEC 42001 and 42002, Cyber Essentials, NCSC CAF, the NCSC Cloud Security Principles, DORA, NIS2 and more, exported as DOCX, PDF or zip. They are drafts for your team to review.
Admins control the assistant per tenant: web search, connectors, sources and domains can each be switched on or off, and each connector write call needs the user's approval. You choose the region (UK, EU or US) for model calls. The audit log can be sent to your SIEM, retention purge runs from 1 to 3,650 days, and per-user export and purge are built in. MSPs manage customers from one multi-tenant console. EtherAssist also works in Microsoft Teams and as a browser extension, and connects to Zoho Desk.
Standard plan: £16 per user per month. See EtherAssist in a live demo with the EfficientEther team.
Description
Robin by Atera is an autonomous IT support solution that helps organizations resolve device and cloud-related issues automatically. The system functions as an AI-powered IT agent capable of handling support requests from employees across communication channels such as Slack, Microsoft Teams, email, and service portals. Robin analyzes incoming requests, verifies user identity through integrations with systems like Okta, Azure AD, or Google Workspace, and collects the necessary technical data to diagnose the issue. The platform can perform actions directly on endpoints, including installing applications, restarting devices, managing updates, resolving network issues, and troubleshooting system performance problems. Robin is designed to take full ownership of support incidents, investigating the problem, applying approved fixes, confirming resolution, and closing the ticket. The system continuously learns from previous incidents and outcomes, improving its ability to resolve future issues automatically. Through integrations with IT service management platforms and internal tools, Robin can execute workflows securely across an organization’s technology stack. By automating common IT support tasks, Robin helps reduce ticket backlogs, improve employee productivity, and minimize the need for additional IT staff.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft Teams
Yes
Atera
No
Azure-AD-External-Identities
No
Google Drive
No
Microsoft 365
No
Microsoft Entra ID
No
Microsoft Intune
Yes
Microsoft SharePoint
No
Okta
No
Salesforce
No
Integrations
Microsoft Teams
Yes
Atera
Yes
Azure-AD-External-Identities
Yes
Google Drive
Yes
Microsoft 365
Yes
Microsoft Entra ID
Yes
Microsoft Intune
No
Microsoft SharePoint
Yes
Okta
Yes
Salesforce
Yes
Pricing Details
£16/user/month
Standard plan: £16 per user per month, billed monthly, plus VAT. See EtherAssist in a live demo with the EfficientEther team.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
EfficientEther
Founded
2023
Country
United Kingdom
Website
efficientether.co.uk/products/etherassist
Vendor Details
Company Name
Atera
Founded
2012
Country
United States
Website
www.atera.com/ai/robin/
Product Features
Product Features
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
No
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes