Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EquipmentCloud®, the digital transformation solution for mid-sized machine and equipment makers, is agile and focuses on after-sales service. It allows you optimize your processes, increase customer loyalty, and enable new data based business models all in one place.
You can digitalize your use cases and scale them up step-by-step with configurable, easy to use modules. You can save money and time by having all your information in a single place. Set the foundation for a digital transformation that transforms your service and after sales from a cost centre to a profit centre and takes your business to the next level of service.
Description
ServitiumCRM is a Modern Customer Service Platform that enables the Journey from Reactive to Proactive to Predictive Customer Service and Support, digitalizing end-to-end after-sales processes of organizations across industries and geographies.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Alexa
No
Microsoft Entra ID
Yes
OpenScape Session Border Controller
Yes
Oracle APEX
Yes
Oracle E-Business Suite
No
Quanos SIS.one
Yes
WhatsApp
No
Integrations
Alexa
Yes
Microsoft Entra ID
No
OpenScape Session Border Controller
No
Oracle APEX
No
Oracle E-Business Suite
Yes
Quanos SIS.one
No
WhatsApp
Yes
Pricing Details
€79/month/machine
Price per connected machine
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Kontron AIS
Founded
1990
Country
Germany
Website
equipmentcloud.io
Vendor Details
Company Name
Path Infotech
Country
India
Website
www.servitiumcrm.com
Product Features
Equipment Maintenance
Customer Database
Yes
Dispatch Management
No
Equipment Tracking
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
Yes
Warranty Tracking
No
Work Order Management
Yes
IoT
Application Development
No
Big Data Analytics
No
Configuration Management
Yes
Connectivity Management
No
Data Collection
No
Data Management
Yes
Device Management
Yes
Performance Management
Yes
Prototyping
No
Visualization
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
Yes
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes