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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Streamline compliance, boost revenue, and decrease labor expenses with an all-in-one platform for HR, workforce management, and onboarding. Easily gather and monitor the vaccination status of your employees across the organization. Our data-driven rostering, enhanced by AI, optimizes revenue, ensures regulatory adherence, and minimizes labor costs effectively. Understanding that initial impressions are crucial, we provide an integrated HR workflow tool that extends beyond onboarding to enhance the overall employee experience. With customizable HR, workforce management, and time and attendance capabilities, our solution aligns with your business's varying needs, regardless of their complexity. Our sophisticated headcount algorithm analyzes your demand forecasts against established headcount criteria and ratios, offering a detailed view of when and where staffing is required. In a unique approach, we also provide insights into the reasoning behind staffing needs. By merging your demand analytics with a tailored forecasting algorithm, we aim to mitigate both overstaffing and understaffing challenges. Furthermore, our AI seamlessly integrates headcount requirements with shift regulations and incorporates human-like considerations, ensuring a bias toward consistent working patterns. This comprehensive system ultimately empowers businesses to operate more efficiently and effectively.

Description

Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dropbox
Fedelta Point of Sale
MYOB
QuickBooks Online
QuickBooks Online Advanced
Workconex
Xero
intelliHR

Integrations

Dropbox
Fedelta Point of Sale
MYOB
QuickBooks Online
QuickBooks Online Advanced
Workconex
Xero
intelliHR

Pricing Details

$3 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ento

Founded

2009

Country

Australia

Website

ento.com

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/workforce-management/

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Alternatives

Alternatives

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