Compare EntComm vs. Exelysis Contact Center in 2025

Exelysis Contact Center

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Description

EntComm allows users to chat, meet, and place business calls using a single secure application. Users don't have to switch between apps to collaborate. They can instantly jump from a chat to an audio call, share screens and invite others to join a meeting. EntComm will notify all users when it's time to meet. This ensures that they are always on time and that meetings start on time. EntComm users only pay for the features they use, and only on the days that they are used. There is no upfront investment and no long-term contract.

Description

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.