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support

Description

Our passion lies in automating processes, which helps us eliminate tedious manual tasks that can be time-consuming. By streamlining these routines, we enable you to allocate that saved time towards adding greater value to your organization. Managing the ideal workforce while complying with various regulations is a nuanced task; even minor mistakes can lead to significant financial losses. This understanding drives us to continuously seek enhancements in our processes. We are committed to delivering value to everyone, from senior executives to front-line employees, as we recognize that the quality of service hinges on their contributions. Our focus is firmly on quality rather than quantity, and we prioritize customer satisfaction over extensive marketing efforts. Each client receives our dedicated attention and care, as we believe that positive word-of-mouth can surpass traditional advertising. Furthermore, we seamlessly integrate with existing systems, such as Active Directory, Time and Attendance, ACD, among others, ensuring you have comprehensive access to the information you require while optimizing operational efficiency. By embracing automation and integration, we strive to create a more efficient and responsive organization.

Description

Enhance your local presence, boost word-of-mouth referrals, and foster repeat transactions by gathering essential insights, encouraging more reviews, and effortlessly delivering targeted messages and offers. Feedb streamlines the feedback solicitation process and provides various methods to accumulate both 1st and 3rd party reviews. Moreover, the intelligent automation rules you establish ensure that your business remains prominent in your customers' minds. Serving as a comprehensive automated platform, Feedb not only collects customer feedback but also amplifies local visibility, generates leads, garners referrals, and drives repeat business. Adding contacts to Feedb is remarkably straightforward; you can do it manually, import them in bulk, or set it up to happen automatically through integrations. Every email and SMS communication, feedback interface, and Feedb Microsite is fully tailored to reflect your brand identity. Customers appreciate knowing that you have a structured feedback system in place, and Feedb manages the distribution of feedback requests, promotional offers, reminders, and responses according to your established preferences. With Feedb, you can effortlessly transform customer interactions into valuable insights that drive growth.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Enigmai

Founded

2009

Country

Israel

Website

www.enigmai.com

Vendor Details

Company Name

Feedb

Founded

2015

Country

United States

Website

getfeedb.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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