Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enghouse Vidyo is an advanced video conferencing and collaboration solution that empowers organizations to host online meetings and promote interaction among teams, clients, partners, and suppliers. This platform delivers a cohesive user experience across various devices, including mobile phones, desktops, and conference room setups, which guarantees smooth and consistent communication. With a strong emphasis on security, Vidyo safeguards communications in cloud, hybrid, and on-premise environments, complying with stringent regulations such as SOC 2 and HIPAA. Its expedited cloud deployment features enable swift implementation, minimizing disruption to existing operations while ensuring a fast return on investment. Furthermore, by incorporating video into omni-channel contact centers, Vidyo significantly improves customer experience (CX), allowing agents to evaluate circumstances in real-time, which results in faster resolutions and enhanced service quality. Overall, Vidyo stands out as a valuable asset for organizations seeking to elevate their engagement and communication strategies effectively.
Description
Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.
API Access
Has API
API Access
Has API
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Fantastical
Five9
Genesys Cloud CX
Google Calendar
Google Cloud Platform
Google Contacts
Kuber
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Fantastical
Five9
Genesys Cloud CX
Google Calendar
Google Cloud Platform
Google Contacts
Kuber
Pricing Details
$18.99 per month
Free Trial
Free Version
Pricing Details
$0.06 per session
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Enghouse Video
Founded
2005
Country
United States
Website
www.enghouseinteractive.com/products/video-conferencing-vidyo/
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/agent-assist
Product Features
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Web Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard