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Description
Transform your contact center into a powerhouse with Enghouse Interactive. Connect with your customers seamlessly across various channels, deliver tailored experiences on a large scale, and leverage your contact center as a strategic asset. Central to your organization, your contact center creates opportunities to set your services apart, gather valuable insights, and foster customer loyalty. As customer expectations rise, organizations need a communication platform that is nimble enough to respond swiftly and effectively to inquiries from any channel, at any time, while aligning with your business protocols and providing actionable insights for continuous enhancement. Our exceptional omni-channel contact center solutions provide both versatility and choice, ensuring they can adapt to varying deployment needs, size, complexity, and integration requirements, allowing for smooth customer interactions no matter your financial constraints. By embracing our solutions, you will not only improve customer satisfaction but also enhance the overall efficiency of your operations.
Description
Streamline the workflow in your organization from the initial customer interaction to invoicing with our intuitive CRM and project management software. Businesses utilizing Simplicate are statistically outpacing their rivals in growth. For agencies, achieving an optimal workflow is crucial. By integrating Simplicate with Jira, we've significantly enhanced our efficiency. Envision your organization experiencing a seamless flow from the first customer touchpoint all the way to billing. Picture your business reaching new heights of success; it’s entirely up to you to define what that success looks like. Whether your goal is to increase revenue per employee, maximize your team's capacity, or simply to free up time to create exceptional offerings for your clients, we are here to assist. Our objective is straightforward: to enhance your success as a service provider. We accomplish this by eliminating unnecessary complexities from your daily operations, ensuring a smooth process from the initial customer contact through to invoicing. Simplicity is at our core, and that’s exactly why we are named Simplicate. With us, you can focus on what truly matters: delivering excellence to your customers.
API Access
Has API
API Access
Has API
Integrations
CommunityWFM
Google Calendar
HIX Bypass
HubSpot Customer Platform
Hyarchis
Jira
Leadinfo
LumenVox Call Progress Analysis (CPA)
Microsoft Bookings
Microsoft SharePoint
Integrations
CommunityWFM
Google Calendar
HIX Bypass
HubSpot Customer Platform
Hyarchis
Jira
Leadinfo
LumenVox Call Progress Analysis (CPA)
Microsoft Bookings
Microsoft SharePoint
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Enghouse Interactive
Founded
1984
Country
United States
Website
www.enghouseinteractive.com
Vendor Details
Company Name
Simplicate
Country
Netherlands
Website
www.simplicate.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management