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Description

Empolis Smart Cloud serves as your experienced ally in the realm of Smart Information Management. Utilizing the Empolis Smart Cloud, we assist you in creating a tailored service application, whether you plan to deploy it internally within your organization or offer it to your clientele through licensing. Additionally, Empolis Service Express addresses the challenge of fragmented knowledge that exists across various systems and within your employees' minds, making it hard to find answers efficiently. By consolidating all of your company’s knowledge, Service Express creates a centralized knowledge management system, ensuring you have a single source of information to address all your inquiries. This streamlined approach enhances productivity and saves valuable time for your organization.

Description

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Dropbox
Five9
Genesys Cloud CX
Google Chrome
Google Drive
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Salesforce
Salesforce Agentforce Service
Slack
Zendesk

Integrations

Amazon Connect
Dropbox
Five9
Genesys Cloud CX
Google Chrome
Google Drive
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Salesforce
Salesforce Agentforce Service
Slack
Zendesk

Pricing Details

$16.50 per user per month
Free Trial
Free Version

Pricing Details

$30/mo
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Empolis

Founded

1986

Country

Germany

Website

www.empolis.com

Vendor Details

Company Name

Shelf.io

Founded

2015

Country

United States

Website

www.shelf.io

Product Features

Big Data

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Enterprise Content Management (ECM)

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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