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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

EmberDial is a web-based sales calling tool designed to enhance the efficiency of sales interactions through a combination of predictive dialing and real-time support for agents on live calls. Sales agents can efficiently navigate call lists, initiate calls directly from their browsers, and receive on-screen assistance that recommends dialogue, counters objections, suggests appropriate tones, and guides them through the team's established scripts, all while maintaining control over the conversation. Following each call, the platform analyzes performance and delivers constructive feedback, highlighting both strengths and opportunities for growth. Tailored for U.S.-based sales teams, including those in insurance, appointment setting, real estate, and home services, EmberDial allows teams to seamlessly integrate CRM data during the onboarding phase, set up targeted calling campaigns, and utilize local phone numbers along with voicemail drop capabilities. This service is provided as a hosted web solution, with a pricing model that includes a monthly fee per user along with additional usage charges, and it offers an optional Agent Assist feature that can be added for enhanced support. As a result, teams benefit from a more streamlined and effective sales process that maximizes productivity and performance.

Description

Ember serves as an AI-driven customer service agent developed by Kanerika, seamlessly integrating with your current helpdesk and knowledge base systems, such as Zendesk, via secure API connections without necessitating any platform changes. It proficiently categorizes incoming inquiries from both email and chat based on their topic, intent, and urgency levels. By utilizing your existing knowledge base and historical ticket data, Ember generates context-sensitive responses. Queries that meet high confidence criteria are resolved automatically, while more intricate or sensitive issues are directed to the appropriate human specialist, complete with the entire conversation history for context. Each resolved inquiry is transformed into a structured summary, which aids in tracking response times and trends within reporting metrics. Moreover, Ember is designed to operate within your own infrastructure, ensuring that customer information remains securely within your environment. Your organization has the flexibility to establish escalation procedures, determine confidence thresholds, and set auto-resolution guidelines tailored to your specific needs. This adaptability allows for a more streamlined customer service experience that can evolve alongside your team’s requirements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

GoHighLevel Yes 
HubSpot CRM Yes 
Salesforce Yes 

Integrations

GoHighLevel No 
HubSpot CRM No 
Salesforce No 

Pricing Details

$99/license/month
$99 per concurrent calling license per month, billed monthly, plus $0.02 per connected minute; ringing does not count and no minutes are included. Optional Agent Assist is $49 per enabled license per month and includes 3,000 assisted minutes.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

EmberDial

Founded

2026

Country

United States

Website

emberdial.com

Vendor Details

Company Name

Kanerika

Founded

2015

Country

United States

Website

kanerika.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

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