Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Emailgistics is a Microsoft Office 365 team inbox management solution. The powerful workflow and analytics features increase team productivity and help with decision making. Emailgistics allows you to continue working in Outlook and ensures that your email never leaves Office 365. Agents can focus on their tasks by routing emails efficiently. Instead of manually assigning emails, redirect your energy to actually answering them. Tracking will ensure that your team responds to customers promptly and accurately. Automated message assignment will route hundreds of emails to the correct team members in just seconds. Outlook allows you to create individual agent folders. This will ensure that your team never loses or duplicates an email. Avoid emails falling through the cracks. Notify your team before emails become unprofessional.
Description
The OpenText Core Email Continuity solution guarantees uninterrupted email access even if the primary mail system fails, by seamlessly redirecting communications to a secure web portal or Outlook using POP/IMAP, thus allowing users to read, reply, forward, compose, and send emails as if there were no outage. It retains up to 30 days of incoming messages, ensuring that recent email exchanges are safeguarded. In the event of a mail server failure, incoming emails are temporarily held at the spam filter, while users are automatically routed to the continuity service; once the primary server is operational again, all email activities (including sent messages, replies, forwards, and new entries) synchronize back to the main inbox, maintaining a seamless experience. The system does not require any extra hardware, is auto-provisioned through a central portal, and operates in the background until needed, thus offering a hassle-free solution. Users can access their email from any device, anywhere, utilizing either the web interface or standard email applications without any disruption to their workflow. This flexibility and reliability make it an invaluable tool for organizations looking to ensure constant email communication.
API Access
Has API
API Access
Has API
Pricing Details
$10 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Emailgistics
Founded
2019
Country
Canada
Website
emailgistics.com
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
cybersecurity.opentext.com/products/email-security/email-continuity/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Product Features
Business Continuity
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting