Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Emailgistics is a Microsoft Office 365 team inbox management solution. The powerful workflow and analytics features increase team productivity and help with decision making. Emailgistics allows you to continue working in Outlook and ensures that your email never leaves Office 365. Agents can focus on their tasks by routing emails efficiently. Instead of manually assigning emails, redirect your energy to actually answering them. Tracking will ensure that your team responds to customers promptly and accurately. Automated message assignment will route hundreds of emails to the correct team members in just seconds. Outlook allows you to create individual agent folders. This will ensure that your team never loses or duplicates an email. Avoid emails falling through the cracks. Notify your team before emails become unprofessional.
Description
The Matrix Platform is engineered to enhance collaboration and efficiency among various teams and departments. For over three decades, we have supplied robust group email solutions tailored for shipbrokers, charterers, and commodity traders. It features secure email and fax processing capable of handling high volumes, while offering either a Simple or Classic User Interface to cater to diverse user preferences. Complete integration with S&P, Chartering, Offshore, and Fixtures modules is also available, allowing seamless workflow. This platform enables teams, departments, and groups to collaborate effectively, thereby boosting overall productivity. Incoming and outgoing messages are governed by specific 'Rules' that ensure appropriate visibility for the right workgroups and individuals. Users will receive proactive notifications for emails that match their selected keywords. The system empowers users to prioritize essential commercial communications that generate revenue. Additionally, any messages marked as read on mobile devices will automatically reflect as read on the Matrix client, ensuring consistent communication across all platforms. Overall, the Matrix Platform is a comprehensive solution that significantly streamlines communication processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
No
Microsoft Outlook
No
Pricing Details
$10 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Emailgistics
Founded
2019
Country
Canada
Website
emailgistics.com
Vendor Details
Company Name
SDSD
Founded
1983
Country
United Kingdom
Website
www.sdsd.com/matrix-group-email-2/
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
Yes
Routing
No
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
Yes
Whitelisting / Blacklisting
Yes