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Description
Organizations utilize EmailAnalytics to enhance their understanding and uncover valuable insights from daily email interactions. This platform is designed to be private and secure, requiring no changes to existing workflows or software installations. Users can track the volume of emails their team sends and receives on a daily basis, along with the number of individuals they communicate with and the spam emails encountered. By clicking on any metric, one can dive deeper into the specifics, revealing a list of individual emails that contribute to the displayed figures. Additionally, users can analyze email traffic for each day of the week and categorize it by various labels or folders in Gmail and Outlook. The tool provides an “actual” response time, reflecting the genuine duration it takes to reply to emails, in tandem with a “work hours” response time that only considers interactions within designated working hours. Importantly, only the emails that receive responses are counted in these metrics. By adding email accounts from the team, organizations can easily compare and assess email activity across the board, leading to improved productivity and communication strategies. This comprehensive analysis not only helps in identifying trends but also aids in making informed decisions for future engagements.
Description
Handle customer support and communications directly through Slack, allowing you to send and receive emails, tweets, and direct messages seamlessly. Collaborate efficiently on shared email and Twitter accounts, such as support@your.domain, without the need to exchange passwords among team members.
SharedBox integrates effortlessly with your existing Twitter account and any email service you currently utilize while providing an @in.sharedbox.app email for easy setup and forwarding. Incoming Twitter mentions, direct messages, and emails sent to your connected accounts or in.sharedbox.app email are routed straight to your chosen Slack channel, enabling your team to review and respond at their convenience. Each account includes a dedicated support site for your users to submit and manage their support requests, along with a complimentary supportby.email subdomain; customization with your own domain is also available. There’s no need for any new installations or applications, as you can leverage a platform your team is already accustomed to—Slack. Plus, you have the flexibility to add multiple email addresses and Twitter accounts to your Slack workspace for enhanced communication. This setup streamlines customer interactions and improves overall team efficiency.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Gmail
Yes
Google Workspace
Yes
Microsoft 365
Yes
Microsoft Outlook
Yes
Google Analytics
Yes
Google Cloud Platform
Yes
Google Sheets
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Excel
Yes
Integrations
Gmail
Yes
Google Workspace
Yes
Microsoft 365
Yes
Microsoft Outlook
Yes
Google Analytics
No
Google Cloud Platform
No
Google Sheets
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Excel
No
Pricing Details
$15 per month
Free Trial
Yes
Free Version
No
Pricing Details
$19.00/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
EmailAnalytics
Country
United States
Website
emailanalytics.com
Vendor Details
Company Name
Everygood
Founded
2018
Country
Nigeria
Website
sharedbox.app
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
Yes
Routing
No
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
Yes
